Written Statement of Services
- Management Fee
- An annual flat rate management fee will apply to the owner or joint owner of the property.
- Emergency Response
- 4 hours
- Routine Response
- 10 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 20 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Delegated Authority
- £500
Code of Conduct as revised in August 2021
RICS, PF000316
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Request quotes →Tribunal Record
Since 2021
2
Cases
50%
Upheld
(avg: 52%)
5.0
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£500
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Maintenance (1)
Recent Decisions
FTS/HPC/PF/23/3955
2024-02-22
Rejected
The tribunal rejected the homeowner's application because they failed to provide required information and documents.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →
FTS/HPC/PF/22/0883 & FTS/HPC/PF/22/1400
2022-11-02
PFEO Complied
The tribunal found that Atholls Ltd had breached the Code of Conduct. A Property Factor Enforcement Order was issued, requiring payment of £500.00, which the factor subsequently complied with.
"The Property Factor is required to pay to the Homeowner within 14 days of intimation to them of the PFEO the sum of £500.00 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Codes of Conduct for Property Factors."
Communication
Maintenance
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
2007-05-30
Company No.
SC324592
Accounts
Up to date
Directors
1
Avg. Tenure
18.7 yrs
FAQ
Has Atholls had any tribunal cases?
Yes, Atholls has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about Atholls?
First, raise your complaint directly with Atholls using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.