Ratings & Reviews

4.2★ weighted average calculated from 72 Google + None Trustpilot reviews
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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Management Fee
£74.99 / year
Emergency Response
24 hours
Urgent Response
within 7 days
Routine Response
20 working days
Enquiry Response
10 working days
Complaint Response
10 working days
Billing Frequency
Every 6 months
Notice Period
a majority of proprietors can vote to terminate
Delegated Authority
£500
No Mandatory Float Online Portal ↗ Code of Conduct 2021
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

West Dunbartonshire Council manages approximately 12,505 properties across 1 area of Scotland.

Glasgow 12,505 properties · 53% market share · 5th largest factor
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Based on 12,505 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/PF/23/2799 2025-11-07
Dismissed
The tribunal found that the property factor did not breach any of the alleged sections of the Code of Conduct and dismissed the homeowner's application.
"The Tribunal finds that this standard has not been breached."
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FAQ

Has West Dunbartonshire Council had any tribunal cases?
Yes, West Dunbartonshire Council has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about West Dunbartonshire Council?
First, raise your complaint directly with West Dunbartonshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.