West Dunbartonshire Council Reviews 2026

West Dunbartonshire Council

Updated 8 October 2026

Online portal Local Authority Local reach

3.7★

11 reviews

12,505

Properties

Council area

1/0

Cases / upheld

At a glance

At a Glance

West Dunbartonshire Council manages factoring for approximately 12,505 council-owned properties in Glasgow. Residents of council-factored blocks typically cannot choose a different factor, so the usual switching advice doesn't apply. 1 tribunal case has been decided against them since 2021. Reviews average 3.7 stars across 11 ratings — note these cover council services generally, not just factoring.

Ratings & Reviews

3.7★ weighted average calculated from 11 Google + 0 Trustpilot reviews

Google Reviews

3.7★ (11)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →

How West Dunbartonshire Council's statement compares: emergency response 24h vs industry median 4.0h; insurance commission: not stated. See how all 80 statements compare →

Management Fee: £74.99 / year
Emergency Response: 24 hours
Urgent Response: within 7 days
Routine Response: within 40 days
Enquiry Response: 10 working days
Complaint Response: 20 working days
Billing Frequency: Every 6 months
Notice Period: a majority of proprietors can vote to terminate
Delegated Authority: £500

Code of Conduct 2021

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

West Dunbartonshire Council's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 12,505 mapped properties · 53% market share · 5th largest factor

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

786

Buildings managed

15.9

Avg units / building

Median units / building

Building Size Distribution

366

1–10

264

11–25

137

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 15.9 units.

Based on 786 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

Cases

—

Upheld

—

Adjusted rate/10k

PFEOs

Enforcement

£0

Paid

Compensation

Rating basis: No adverse tribunal findings since 2021. Unweighted adverse rate: 0.0 per 10,000 properties. How we calculate this →

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/2799 2025-11-07

Dismissed

The tribunal found that the property factor did not breach any of the alleged sections of the Code of Conduct and dismissed the homeowner's application.

"The Tribunal finds that this standard has not been breached."

View on HPC →

FAQ

Has West Dunbartonshire Council had any tribunal cases?

Yes, West Dunbartonshire Council has had 1 tribunal case since 2021, with 0% of complaints upheld.

How do I make a complaint about West Dunbartonshire Council?

First, raise your complaint directly with West Dunbartonshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.