Ratings & Reviews
Written Statement of Services
How Oak Tree Housing Association's statement compares: emergency response 4h vs industry median 4.0h; notice period 28 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- 15% of repair cost
- Emergency Response
- 4 hours
- Urgent Response
- should be carried out within 2 working days.
- Routine Response
- 7 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Annually
- Notice Period
- 28 days
- Delegated Authority
- £100
No Mandatory Float
Areas Covered
Oak Tree Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Paisley & Renfrewshire
1,354 mapped properties
· 13% market share
Portfolio Profile
120
Buildings managed
11.3
Avg units / building
9
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 11.3 units.
Tribunal Record
Since 2021
1
Cases
—
Upheld
—
Adjusted rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Complaints Handling
Top Issue
1 case
Rating basis: No adverse tribunal findings since 2021. Unweighted adverse rate: 0.0 per 10,000 properties. How we calculate this →
All Complaint Types
Complaints Handling (1)
Other (1)
Recent Decisions
FTS/HPC/PF/24/3189
2025-05-02
Dismissed
The Tribunal found that the factor had complied with the Code of Conduct. The applicant did not attend the hearing and the application was refused.
"Having considered the Application and having heard from Ms Mullen, the Tribunal made the following findings in fact,"
Complaints Handling
Other
View on HPC →
Rejected
The tribunal rejected the homeowner's application because it considered the application frivolous as it related to the landlord responsibilities of the factor rather than their property factor duties.
"I have concluded that your application is vexatious or frivolous, and I have therefore decided to reject your application under Section 18 (2) (a) of the Act."
Maintenance
View on HPC →
FAQ
Has Oak Tree Housing Association had any tribunal cases?
Yes, Oak Tree Housing Association has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Oak Tree Housing Association?
First, raise your complaint directly with Oak Tree Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.