Ratings & Reviews
Written Statement of Services
How Grampian Housing Association's statement compares: emergency response 3h vs industry median 4.0h; notice period 30 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- £60.22 per property for one service, £90.32 for two, £120.43 for three, per annum (plus £6.17/yr insurance administration where insured)
- Emergency Response
- 3 hours
- Urgent Response
- 2 working days for essential/urgent works
- Routine Response
- 15 working days
- Enquiry Response
- 5 working days
- Complaint Response
- If you want to make a complaint you should use the Association's compliment, comment and complaint policy. ... The Association's complaint handling procedure is available for download on the Association's website.
- Billing Frequency
- Monthly
- Notice Period
- 1 month
- Delegated Authority
- per title deeds, stated in Individual WSS (not published in general statement)
Areas Covered
Grampian Housing Association's coverage spans 2 areas of Scotland (from our coverage mapping).
Aberdeen & Aberdeenshire
1,700 mapped properties
Inverness & Highlands
64 mapped properties
Portfolio Profile
74
Buildings managed
23.8
Avg units / building
18
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 23.8 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Grampian Housing Association had any tribunal cases?
No, Grampian Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Grampian Housing Association?
First, raise your complaint directly with Grampian Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.