Active · PF000192 · Housing Association · 1,764 properties

Grampian Housing Association

Registered as Grampian Housing Association Limited · Updated 3 September 2026
Housing Association Local reach
3.0
55 reviews
1,764
Properties
2
Council areas
0/None
Cases / upheld
At a glance
At a Glance

Grampian Housing Association is a local property factor, managing approximately 1,764 properties across Aberdeen & Aberdeenshire and the Inverness & Highlands. Its portfolio spans 74 buildings, averaging 23.8 units each — weighted towards medium blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Customer reviews average 3.0 stars across 55 Google and Trustpilot ratings. Positive signals: 30-day notice period to switch.

Tribunal risk
CLEAN
None / 0
0 cases since 2021
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01224 202900

Ratings & Reviews

3.0★ weighted average calculated from 55 Google + 0 Trustpilot reviews

Written Statement of Services

Management Fee
£60.22 per property for one service, £90.32 for two, £120.43 for three, per annum (plus £6.17/yr insurance administration where insured)
Emergency Response
3 hours
Urgent Response
2 working days for essential/urgent works
Routine Response
15 working days
Enquiry Response
5 working days
Complaint Response
If you want to make a complaint you should use the Association's compliment, comment and complaint policy. ... The Association's complaint handling procedure is available for download on the Association's website.
Billing Frequency
Monthly
Notice Period
1 month
Delegated Authority
per title deeds, stated in Individual WSS (not published in general statement)
No Mandatory Float The Property Institute (TPI), SFHA, CIH

Property Coverage

Grampian Housing Association manages approximately 1,764 properties across 2 areas of Scotland.

Aberdeen & Aberdeenshire 1,700 properties
Inverness & Highlands 64 properties

Portfolio Profile

74
Buildings managed
23.8
Avg units / building
18
Median units / building

Building Size Distribution

19
1–10
27
11–25
20
26–50
8
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 23.8 units.

Tribunal Record

No tribunal cases since 2021.

FAQ

Has Grampian Housing Association had any tribunal cases?
No, Grampian Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Grampian Housing Association?
First, raise your complaint directly with Grampian Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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