PLS Rural Reviews 2026 — 1 Tribunal Case

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have PLS Rural's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by PLS Rural, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

PLS Rural's coverage spans 1 area of Scotland (from our coverage mapping).

Perth & Kinross 38 mapped properties

Compare factors in Perth & Kinross →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

2

Buildings managed

19.0

Avg units / building

19

Median units / building

Building Size Distribution

1

1–10

0

11–25

1

26–50

0

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 19.0 units.

Based on 2 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

1

Cases

100%

Upheld

(median: 50%)

263.2

Adjusted rate/10k

(median: 6.6)

0

PFEOs

Enforcement

£0

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Too few properties (38) to compute a reliable rate. Unweighted adverse rate: 263.2 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Complaints Handling (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/21/1957 2021-11-05

Breach - No Order

The Tribunal found the property factor breached sections 1.1 and 7.1 of the code of conduct, but no further action was required as the issues were considered to be resolved.

"A Property Factor Enforcement Order is not necessary and would serve no meaningful purpose."

Communication Complaints Handling

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Thinking of switching from PLS Rural Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with PLS Rural Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2017-05-03

Company No. SC564819

Accounts Up to date

Directors 1

Avg. Tenure 9.0 yrs

FAQ

Has PLS Rural had any tribunal cases?

Yes, PLS Rural has had 1 tribunal case since 2021, with 100% of complaints upheld.

How do I make a complaint about PLS Rural?

First, raise your complaint directly with PLS Rural using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from PLS Rural?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.