Written Statement of Services

We don't have FIRSTPORT PROPERTY SERVICES NO.17 LIMITED's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by FIRSTPORT PROPERTY SERVICES NO.17 LIMITED, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

FIRSTPORT PROPERTY SERVICES NO.17 LIMITED manages approximately 9,657 properties across 12 areas of Scotland.

Area Properties Market share
Glasgow 3,868 <5%
Lothians 1,186 <5%
Stirling 1,100 8%
Edinburgh 823 <5%
Lanarkshire 786 <5%
Compare factors in Glasgow →
Based on 9,657 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
3
Cases
66%
Upheld
(avg: 52%)
2.1
Rate/10k
(avg: 8.0)
2
PFEOs
Enforcement
£0
Paid
Compensation
Maintenance
Top Issue
2 cases
All Complaint Types
Maintenance (2) Complaints Handling (2) Communication (1) Financial (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/3234 2024-11-12
Rejected
The Tribunal rejected the homeowner's application because the homeowner did not provide the required documents as per the procedural rules.
"The Tribunal determined that the application should be rejected on the basis that the Tribunal has good reason to believe it would not be appropriate to accept the application"
View on HPC →
PFEO Complied
The Tribunal found the factor had failed to carry out their duties and proposed to make a Property Factor Enforcement Order. The PFEO was made, and the factor subsequently complied with the order.
"The Tribunal hereby determines that the Property Factor Enforcement Order has been complied with."
Communication Maintenance Complaints Handling
⚠ PFEO issued
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PFEO Pending
The tribunal found a breach and issued a PFEO requiring the factor to credit the applicant's account and take steps to improve their processes. There is a dispute whether the factor has complied but the Tribunal has not yet made a determination.
"We hereby make the following Property Factor Enforcement Order (“PFEO”):"
Financial Maintenance Complaints Handling Other
⚠ PFEO issued
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Thinking of switching from FIRSTPORT PROPERTY SERVICES NO.17 LIMITED? Read our step-by-step guide to changing property factors in Scotland.

Had problems with FIRSTPORT PROPERTY SERVICES NO.17 LIMITED? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2008-01-16
Company No. SC336282
Accounts Up to date
Directors 2
Avg. Tenure 2.4 yrs

FAQ

Has FIRSTPORT PROPERTY SERVICES NO.17 LIMITED had any tribunal cases?
Yes, FIRSTPORT PROPERTY SERVICES NO.17 LIMITED has had 3 tribunal cases since 2021, with 66% of complaints upheld.
How do I make a complaint about FIRSTPORT PROPERTY SERVICES NO.17 LIMITED?
First, raise your complaint directly with FIRSTPORT PROPERTY SERVICES NO.17 LIMITED using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from FIRSTPORT PROPERTY SERVICES NO.17 LIMITED?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.