Ratings & Reviews
Written Statement of Services
- Management Fee
- detailed in Section 07 of your Development Schedule
- Emergency Response
- 24 hours
- Routine Response
- 7 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 10 working days
- Billing Frequency
- detailed in Section 10 of your Development Schedule
- Notice Period
- Section 15 of your Development Schedule
- Delegated Authority
- as detailed in Section 02 of your Development Schedule
- Insurance Commission
- Commissions for the provision and management of insurance products are detailed in Section 12 of your Development Schedule.
Property Coverage
James Gibb manages approximately 53,795 properties across 14 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
2,321
Buildings managed
23.2
Avg units / building
16
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 23.2 units.
Tribunal Record
Since 2021
106
Cases
59%
Upheld
(avg: 51%)
11.7
Rate/10k
(avg: 4.5)
33
PFEOs
Enforcement
£26,900
Paid
Compensation
Communication
Top Issue
72 cases
All Complaint Types
Communication (72)
Maintenance (51)
Complaints Handling (37)
Other (34)
Financial (32)
Insurance (13)
Consultation (12)
Debt Recovery (7)
Disclosure (4)
Recent Decisions
FTS/HPC/LM/23/1221 | FTS/HPC/LM/23/3747
2026-03-02
Dismissed
The homeowner made several complaints that the tribunal found were either unsubstantiated or of a minor nature. The tribunal dismissed the applications without finding any breaches or issuing any orders.
"The tribunal has determined that it cannot find any evidence of any failures relating to the property factor’s duties nor any evidence of any breach of the Code of conduct which would require it to make a property factor enforcement order, and the tribunal dismisses the applications"
View on HPC →
FTS/HPC/PF/23/2446
2026-02-24
PFEO Proposed
The tribunal found the factor in breach of the Code of Conduct and proposed to issue a Property Factor Enforcement Order.
"Accordingly, the Tribunal proposes to make a Property Factor Enforcement Order in terms of the Section 19(2)(a) Notice attached to this Decision."
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FTS/HPC/PF/25/3218
2026-01-28
Dismissed
The Tribunal dismissed the application because the applicant failed to participate in the proceedings, including not attending the case management discussion or responding to communications.
"The Tribunal decided that the Applicant had therefore failed to co-operate with the First-tier tribunal to such an extent that they could not deal with the proceedings fairly and justly and therefore and in terms of s.27 (2) (b) of the First-tier Tribunal for Scotland Housing and Property Chamber rules of Procedure 2017 the application is dismissed."
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Thinking of switching from James Gibb Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with James Gibb Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2006-03-23
Company No.
SC299465
Accounts
Up to date
Directors
5
Avg. Tenure
3.3 yrs
FAQ
Has James Gibb had any tribunal cases?
Yes, James Gibb has had 106 tribunal cases since 2021, with 59% of complaints upheld.
How do I make a complaint about James Gibb?
First, raise your complaint directly with James Gibb using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from James Gibb?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.