Ratings & Reviews
Written Statement of Services
- Management Fee
- detailed in Section 07 of your Development Schedule
- Emergency Response
- 24 hours
- Routine Response
- 7 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 10 working days
- Billing Frequency
- detailed in Section 10 of your Development Schedule
- Notice Period
- Section 15 of your Development Schedule
- Delegated Authority
- as detailed in Section 02 of your Development Schedule
- Insurance Commission
- Commissions for the provision and management of insurance products are detailed in Section 12 of your Development Schedule.
Property Coverage
James Gibb manages approximately 53,795 properties across 14 areas of Scotland.
Area
Properties
Market share
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Request quotes →Tribunal Record
Since 2021
96
Cases
61%
Upheld
(avg: 52%)
11.0
Rate/10k
(avg: 8.0)
32
PFEOs
Enforcement
£26,150
Paid
Compensation
Communication
Top Issue
72 cases
All Complaint Types
Communication (72)
Maintenance (51)
Complaints Handling (37)
Other (34)
Financial (32)
Insurance (13)
Consultation (12)
Debt Recovery (7)
Disclosure (4)
Recent Decisions
FTS/HPC/PF/24/3938
2025-11-19
PFEO Proposed
The tribunal found the factor breached multiple sections of the Code of Conduct, including failing to respond to emails and take adequate steps to address water leaks. The tribunal proposed to issue a Property Factor Enforcement Order.
"The Tribunal therefore proposes to make a property factor enforcement order (“PFEO”)."
Communication
Maintenance
Other
View on HPC →
FTS/HPC/PF/24/5614
2025-11-05
PFEO Proposed
The tribunal found the factor in breach of the Code of Conduct and proposed a Property Factor Enforcement Order to pay compensation to the homeowner.
"The Tribunal proposes to make a property factor enforcement order ("PFEO")."
Communication
Financial
Maintenance
Insurance
Complaints Handling
View on HPC →
FTS/HPC/PF/24/5709 | FTS/HPC/LM/25/0488
2025-10-21
PFEO Proposed
The tribunal found multiple breaches of the Code of Conduct by the property factor and proposed a Property Factor Enforcement Order, including a financial order to pay the Applicant £1300 and actions relating to providing invoices and relieving the Applicant of liability.
View on HPC →
Thinking of switching from James Gibb Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with James Gibb Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2006-03-23
Company No.
SC299465
Accounts
Up to date
Directors
5
Avg. Tenure
3.3 yrs
FAQ
Has James Gibb had any tribunal cases?
Yes, James Gibb has had 96 tribunal cases since 2021, with 61% of complaints upheld.
How do I make a complaint about James Gibb?
First, raise your complaint directly with James Gibb using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from James Gibb?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.