Active · PF000154 · Housing Association · 373 properties

Cassiltoun Housing Association

Registered as Cassiltoun Housing Association Limited · Updated 25 May 2026
No insurance commission Online portal Housing Association Local reach
2.9
48 reviews
373
Properties
1
Council area
0/None
Cases / upheld
At a glance
At a Glance

Cassiltoun Housing Association is a local property factor, managing approximately 373 properties in Glasgow. Its portfolio spans 21 buildings, averaging 17.8 units each — mainly small blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Reviews average 2.9 stars (48 ratings). Positive signals: no commission taken on block insurance; online homeowner portal.

Tribunal risk
CLEAN
None / 0
0 cases since 2021

Ratings & Reviews

2.9★ weighted average calculated from 48 Google + None Trustpilot reviews

Written Statement of Services

Management Fee
part of your Factoring Invoice
Emergency Response
2 hours
Urgent Response
within 3 working days
Routine Response
10 working days
Enquiry Response
5 working days
Complaint Response
5 working days
Billing Frequency
Quarterly
Notice Period
3 months
Delegated Authority
£2000
Insurance Commission
No commission taken
No Mandatory Float No Insurance Commission Online Portal ↗ Code of Conduct revised Code of Conduct for Property Factors (the “Code”)

Property Coverage

Cassiltoun Housing Association manages approximately 373 properties across 1 area of Scotland.

Glasgow 373 properties · 12% market share

Portfolio Profile

21
Buildings managed
17.8
Avg units / building
14
Median units / building

Building Size Distribution

8
1–10
8
11–25
5
26–50
0
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 17.8 units.

Tribunal Record

No tribunal cases since 2021.

FAQ

Has Cassiltoun Housing Association had any tribunal cases?
No, Cassiltoun Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Cassiltoun Housing Association?
First, raise your complaint directly with Cassiltoun Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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