Ratings & Reviews

2.9★ weighted average calculated from 46 Google + None Trustpilot reviews

Written Statement of Services

Management Fee
part of your Factoring Invoice
Emergency Response
2 hours
Urgent Response
within 3 working days
Routine Response
10 working days
Enquiry Response
5 working days
Complaint Response
5 working days
Billing Frequency
Quarterly
Notice Period
3 months
Delegated Authority
£2000
Insurance Commission
No commission taken
No Mandatory Float No Insurance Commission Online Portal ↗ Code of Conduct revised Code of Conduct for Property Factors (the “Code”)

Property Coverage

Cassiltoun Housing Association manages approximately 373 properties across 1 area of Scotland.

Glasgow 373 properties · 12% market share

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Tribunal Record

No tribunal cases since 2021.

FAQ

Has Cassiltoun Housing Association had any tribunal cases?
No, Cassiltoun Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Cassiltoun Housing Association?
First, raise your complaint directly with Cassiltoun Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.