Rentolease Property Management Reviews 2026

Ratings & Reviews

4.4★ weighted average calculated from 90 Google + 0 Trustpilot reviews

2 Google Locations

Prestwick 123 Main St, Prestwick KA9 1LA, UK

4.4★ (82)

Troon 52 Templehill, Troon KA10 6BE, UK

4.8★ (5)

This Google rating is for Rentolease's lettings business, not its property-factoring service alone.

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Rentolease Property Management's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Rentolease Property Management, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Rentolease Property Management's coverage spans 1 area of Scotland (from our coverage mapping).

Ayrshire 476 mapped properties

Compare factors in Ayrshire →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

28

Buildings managed

17.0

Avg units / building

12

Median units / building

Building Size Distribution

10

1–10

13

11–25

4

26–50

1

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 17.0 units.

Based on 28 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

2

Cases

100%

Upheld

(median: 50%)

63.0

Adjusted rate/10k

(median: 6.6)

2

PFEOs

Enforcement

£400

Paid

Compensation

Communication

Top Issue

2 cases

Rating basis: Only 2 adverse cases and no PFEO breaches (low-volume cap). Unweighted adverse rate: 42.0 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (2) Other (2) Financial (1) Maintenance (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/2025 2025-03-19

PFEO Complied

The tribunal found that Rentolease Estate Management had breached the Code of Conduct and ordered them to pay £150 to the homeowner. The factor complied with the order.

"The tribunal determined that the Respondent had not complied with Overarching Standard of Practice 11 and paragraph 2.7 of the Code."

Communication Financial Other

£150 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/22/0311 & FTS/HPC/PF/22/0312 2022-06-28

PFEO Complied

The tribunal found the factor had not breached the Code of Conduct but did not fulfill their duties regarding obtaining a quote for lowering a kerb. The tribunal proposed a Property Factor Enforcement Order for compensation.

"The Tribunal determined, therefore, that it proposed to make a PFEO as set out in the accompanying Notice under Section 19(2)(a) of the Act.The Tribunal considered that an award of compensation to the homeowner of the sum of £250 would be appropriate in all the circumstances."

Communication Maintenance Other

£250 compensation ⚠ PFEO issued

View on HPC →

Thinking of switching from Rentolease Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Rentolease Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2016-03-24

Company No. SC530685

Accounts Up to date

Directors 1

Avg. Tenure 10.1 yrs

FAQ

Has Rentolease Property Management had any tribunal cases?

Yes, Rentolease Property Management has had 2 tribunal cases since 2021, with 100% of complaints upheld.

How do I make a complaint about Rentolease Property Management?

First, raise your complaint directly with Rentolease Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Rentolease Property Management?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.