Ratings & Reviews
Written Statement of Services
- Management Fee
- flat-rate
- Emergency Response
- 24 hours
- Urgent Response
- within two working days
- Routine Response
- 14 working days
- Enquiry Response
- 5 working days
- Complaint Response
- Upon receiving your initial written summary of your complaint, we will contact you in writing within twenty eight calendar days to inform you of the outcome of the investigation into your complaint and to let you know what actions, if any, are proposed.
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Delegated Authority
- £600
- Insurance Commission
- Takes 20% commission
Property Coverage
Macfie & Co manages approximately 4,362 properties across 4 areas of Scotland.
Portfolio Profile
347
Buildings managed
12.6
Avg units / building
8
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 12.6 units.
Tribunal Record
Since 2021
3
Cases
33%
Upheld
(avg: 51%)
2.3
Rate/10k
(avg: 4.5)
1
PFEOs
Enforcement
£0
Paid
Compensation
Financial
Top Issue
2 cases
All Complaint Types
Financial (2)
Disclosure (1)
Maintenance (1)
Consultation (1)
Communication (1)
Other (1)
Recent Decisions
FTS/HPC/PF/23/0918 | FTS/HPC/PF/23/1627
2025-01-16
PFEO Complied
The Tribunal found the factor failed to provide transparent accounting and had no authority to operate a fabric fund on the homeowner's behalf. It made a PFEO ordering the factor to account for the homeowner's fabric fund contributions and pay any surplus.
"The Tribunal has decided that the Property Factor requires to account to the Homeowner for his contributions towards the fabric fund and pay him any surplus due to him in respect of his contributions to the fabric fund."
Financial
Disclosure
View on HPC →
FTS/HPC/PF/21/2337
2022-01-10
Rejected
The Tribunal rejected the application because the applicant failed to provide evidence of authority to act on behalf of the homeowner, thus not meeting the requirements for lodging an application.
"the application should be rejected in terms of Rule 8(1) (c) which states that an application must be rejected if the Tribunal has “good reason to believe that it would not be appropriate to accept the application.”"
View on HPC →
FTS/HPC/PF/20/0699
2021-01-08
Dismissed
The homeowner alleged the factor breached the Code of Conduct and duties. The tribunal found in favor of the factor, determining that the factor had not failed in its duty.
"In all of the circumstances narrated above, the Tribunal finds that the Factor has not failed in its duty under section 17(1)(b) of the 2011 Act, to comply with Sections 6.3 and 6.6 of the Code of Conduct and the Property Factor duties."
Maintenance
Consultation
Communication
Financial
Other
View on HPC →
Macfie & Co rates 1.7★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →
Thinking of switching from Macfie & Co Management Services Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Macfie & Co Management Services Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
1983-09-28
Company No.
SC084796
Accounts
Up to date
Directors
3
Avg. Tenure
12.1 yrs
FAQ
Has Macfie & Co had any tribunal cases?
Yes, Macfie & Co has had 3 tribunal cases since 2021, with 33% of complaints upheld.
How do I make a complaint about Macfie & Co?
First, raise your complaint directly with Macfie & Co using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Macfie & Co?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.