Macfie & Co Reviews 2026 — 1.7★, 2 Tribunal Cases

Ratings & Reviews

1.7★ weighted average calculated from 30 Google + 0 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How Macfie & Co's statement compares: emergency response 24h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: takes commission. See how all 80 statements compare →

Management Fee: flat-rate
Emergency Response: 24 hours
Urgent Response: within two working days
Routine Response: 14 working days
Enquiry Response: 5 working days
Complaint Response: Upon receiving your initial written summary of your complaint, we will contact you in writing within twenty eight calendar days to inform you of the outcome of the investigation into your complaint and to let you know what actions, if any, are proposed.
Billing Frequency: Quarterly
Notice Period: 3 months
Delegated Authority: £600
Insurance Commission: Takes 20% commission

Online Portal ↗ Code of Conduct 2021 RICS, FCA

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Macfie & Co's coverage spans 4 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 4,048

Paisley & Renfrewshire 293

Lanarkshire 16

Stirling 5

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Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

347

Buildings managed

12.6

Avg units / building

8

Median units / building

Building Size Distribution

200

1–10

120

11–25

25

26–50

2

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 12.6 units.

Based on 347 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

2

Cases

50%

Upheld

(median: 50%)

3.4

Adjusted rate/10k

(median: 6.6)

1

PFEOs

Enforcement

£0

Paid

Compensation

Financial

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 2.3 per 10,000 properties. How we calculate this →

All Complaint Types

Financial (1) Disclosure (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/PF/23/0918 | FTS/HPC/PF/23/1627 2025-01-16

PFEO Complied

The Tribunal found the factor failed to provide transparent accounting and had no authority to operate a fabric fund on the homeowner's behalf. It made a PFEO ordering the factor to account for the homeowner's fabric fund contributions and pay any surplus.

"The Tribunal has decided that the Property Factor requires to account to the Homeowner for his contributions towards the fabric fund and pay him any surplus due to him in respect of his contributions to the fabric fund."

Financial Disclosure

⚠ PFEO issued

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FTS/HPC/PF/21/2337 2022-01-10

Rejected

The Tribunal rejected the application because the applicant failed to provide evidence of authority to act on behalf of the homeowner, thus not meeting the requirements for lodging an application.

"the application should be rejected in terms of Rule 8(1) (c) which states that an application must be rejected if the Tribunal has “good reason to believe that it would not be appropriate to accept the application.”"

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FTS/HPC/PF/20/0699 2021-01-08

Dismissed

The homeowner alleged the factor breached the Code of Conduct and duties. The tribunal found in favor of the factor, determining that the factor had not failed in its duty.

"In all of the circumstances narrated above, the Tribunal finds that the Factor has not failed in its duty under section 17(1)(b) of the 2011 Act, to comply with Sections 6.3 and 6.6 of the Code of Conduct and the Property Factor duties."

Maintenance Consultation Communication Financial Other

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Macfie & Co rates 1.7★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →

Thinking of switching from Macfie & Co Management Services Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Macfie & Co Management Services Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 1983-09-28

Company No. SC084796

Accounts Up to date

Directors 3

Avg. Tenure 12.1 yrs

FAQ

Has Macfie & Co had any tribunal cases?

Yes, Macfie & Co has had 2 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about Macfie & Co?

First, raise your complaint directly with Macfie & Co using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Macfie & Co?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.