Abbey Forth Reviews 2026 — 3.2★, 3 Tribunal Cases

Ratings & Reviews

3.2★ weighted average calculated from 34 Google + 0 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Abbey Forth's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Abbey Forth, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Abbey Forth's coverage spans 3 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Fife 41

Edinburgh 14

Glasgow 12

Compare factors in Fife →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

7

Buildings managed

9.6

Avg units / building

9

Median units / building

Building Size Distribution

4

1–10

3

11–25

0

26–50

0

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 9.6 units.

Based on 7 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

3

Cases

67%

Upheld

(median: 50%)

597.0

Adjusted rate/10k

(median: 6.6)

2

PFEOs

Enforcement

£1,000

Paid

Compensation

Communication

Top Issue

2 cases

Rating basis: PFEO-weighted rate 597.0 per 10,000 (above 30). Unweighted adverse rate: 298.5 per 10,000 properties. How we calculate this →

Small base: this rate is calculated on 67 registered properties, so a few cases move it sharply.

All Complaint Types

Communication (2) Financial (2) Other (2) Maintenance (2) Complaints Handling (2) Disclosure (1) Consultation (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/22/0658 | FTS/HPC/PF/22/1123 2023-04-24

PFEO Pending

The tribunal found that the factor had failed to comply with the Code of Conduct and made a PFEO, requiring the factor to provide a summary of charges and pay compensation.

"The First-tier Tribunal hereby makes the following PFEO:"

Communication Financial Other Maintenance Complaints Handling

£500 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/22/0234, FTS/HPC/PF/22/0793 & FTS/HPC/PF/22/0795 2022-11-14

PFEO Breached

The tribunal found the factor in breach of the Code of Conduct and proposed to issue a Property Factor Enforcement Order (PFEO).

"Therefore, the Tribunal proposes to make a PFEO."

Communication Financial Maintenance Disclosure Consultation Complaints Handling Other

£500 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/LM/22/1162 2022-07-14

Rejected

The homeowner's application was rejected because they failed to provide required information and documentation as per the rules and the 2011 Act.

"The basis of the decision is that the Applicant has failed to comply with Rule 5 and Rule 43 and Section 17 of the 2011 Act."

View on HPC →

Thinking of switching from Abbey Forth Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Abbey Forth Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2008-10-07

Company No. SC349612

Accounts Up to date

Directors 4

Avg. Tenure 13.2 yrs

FAQ

Has Abbey Forth had any tribunal cases?

Yes, Abbey Forth has had 3 tribunal cases since 2021, with 67% of complaints upheld.

How do I make a complaint about Abbey Forth?

First, raise your complaint directly with Abbey Forth using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Abbey Forth?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.