Abbey Forth Property Management Limited has faced 3 tribunal cases since 2021, with 2 adverse outcomes (66% upheld or breach). Most recent: April 2023.
Cases Over Time
Outcomes
Complaint Types
Based on 2 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
2 of 3 cases (66%)
Notable Cases
The tribunal found that the factor had failed to comply with the Code of Conduct and made a PFEO, requiring the factor to provide a summary of charges and pay compensation.
"The First-tier Tribunal hereby makes the following PFEO:"
The tribunal found the factor in breach of the Code of Conduct and proposed to issue a Property Factor Enforcement Order (PFEO).
"Therefore, the Tribunal proposes to make a PFEO."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2023-04-24 | 22/0658 |
PFEO Pending | PFEO | £500 | Details |
| 2022-07-14 | FTS/HPC/LM/22/1162 |
Rejected | — | — | Details |
| 2022-06-09 | 22/0234, 22/0793 & 22/0795 |
PFEO Breached | PFEO | — | Details |
Data from Housing & Property Chamber. Cases decided since 2021..
Case Details
Click "Details" in the table above to jump to a case.
22/0658
2023-04-24
The tribunal found that the factor had failed to comply with the Code of Conduct and made a PFEO, requiring the factor to provide a summary of charges and pay compensation.
"The First-tier Tribunal hereby makes the following PFEO:"
FTS/HPC/LM/22/1162
2022-07-14
The homeowner's application was rejected because they failed to provide required information and documentation as per the rules and the 2011 Act.
"The basis of the decision is that the Applicant has failed to comply with Rule 5 and Rule 43 and Section 17 of the 2011 Act."
22/0234, 22/0793 & 22/0795
2022-06-09
The tribunal found the factor in breach of the Code of Conduct and proposed to issue a Property Factor Enforcement Order (PFEO).
"Therefore, the Tribunal proposes to make a PFEO."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases decided since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: July 2026
- Next update: Monthly
We update quarterly. For the latest decisions, search the HPC directly →
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