Maryhill Housing Association Reviews 2026

Maryhill Housing Association

Registered as Maryhill Housing Association Ltd · Updated 9 October 2026

No insurance commission Housing Association Local reach

2.7★

84 reviews

1,976

Properties

Council area

1/1

Cases / upheld

At a glance

At a Glance

Maryhill Housing Association is a local property factor, managing approximately 1,976 properties in Glasgow. Its portfolio spans 128 buildings, averaging 15.4 units each — mainly small blocks. It's rated GREEN because it has only 1 adverse case since 2021 — too few to band on rate alone. See how we rate factors. Customer reviews average 2.7 stars across 84 Google and Trustpilot ratings. Positive signals: no commission taken on block insurance; 30-day notice period to switch.

Ratings & Reviews

2.7★ weighted average calculated from 84 Google + 0 Trustpilot reviews

Google Reviews

2.7★ (84)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View document →

How Maryhill Housing Association's statement compares: emergency response 2h vs industry median 4.0h; notice period 30 days vs median 90; insurance commission: none taken. See how all 80 statements compare →

Management Fee: per annum
Emergency Response: 2 hours
Urgent Response: Carried out within 1 working day
Routine Response: 5 working days
Enquiry Response: 5 working days
Complaint Response: 5 working days
Billing Frequency: Quarterly
Notice Period: 1 month
Delegated Authority: In your building, the factor can make decisions up to any amount in accordance with your Title Deeds
Insurance Commission: No commission taken

No Mandatory Float No Insurance Commission Code of Conduct 16 August 2021

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Maryhill Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 1,976 mapped properties · 15% market share

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

128

Buildings managed

15.4

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 15.4 units.

Based on 128 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

Cases

100%

Upheld

(median: 50%)

7.6

Adjusted rate/10k

(median: 6.6)

PFEOs

Enforcement

£200

Paid

Compensation

Maintenance

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 5.1 per 10,000 properties. How we calculate this →

All Complaint Types

Maintenance (1) Other (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/21/1868 2021-11-24

PFEO Complied

The tribunal found the property factor failed to comply with the Code of Conduct and its duties. The tribunal issued a PFEO, which the factor complied with.

"The Tribunal determined that the property factors have complied with the terms of the Property Factor Enforcement Order made on 17 December 2021."

Maintenance Other

£200 compensation ⚠ PFEO issued

View on HPC →

FAQ

Has Maryhill Housing Association had any tribunal cases?

Yes, Maryhill Housing Association has had 1 tribunal case since 2021, with 100% of complaints upheld.

How do I make a complaint about Maryhill Housing Association?

First, raise your complaint directly with Maryhill Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.