Ratings & Reviews

2.7★ weighted average calculated from 81 Google + None Trustpilot reviews

Written Statement of Services

Management Fee
per annum
Emergency Response
2 hours
Urgent Response
8 hours
Routine Response
5 working days
Enquiry Response
5 working days
Complaint Response
5 working days
Billing Frequency
Quarterly
Notice Period
1 month
Delegated Authority
In your building, the factor can make decisions up to any amount in accordance with your Title Deeds
Insurance Commission
No commission taken
No Insurance Commission Code of Conduct 16 August 2021

Property Coverage

Maryhill Housing Association manages approximately 1,976 properties across 1 area of Scotland.

Glasgow 1,976 properties · 15% market share

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Tribunal Record

Since 2021
1
Cases
100%
Upheld
(avg: 52%)
5.1
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£200
Paid
Compensation
Maintenance
Top Issue
1 case
All Complaint Types
Maintenance (1) Other (1)

Recent Decisions

FTS/HPC/PF/21/1868 2021-11-24
PFEO Complied
The tribunal found the property factor failed to comply with the Code of Conduct and its duties. The tribunal issued a PFEO, which the factor complied with.
"The Tribunal determined that the property factors have complied with the terms of the Property Factor Enforcement Order made on 17 December 2021."
Maintenance Other
£200 compensation ⚠ PFEO issued
View on HPC →

FAQ

Has Maryhill Housing Association had any tribunal cases?
Yes, Maryhill Housing Association has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Maryhill Housing Association?
First, raise your complaint directly with Maryhill Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.