Residential Management Group (RMG) Scotland Reviews 2026

Ratings & Reviews

1.0★ weighted average calculated from 67 Google + 0 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How Residential Management Group (RMG) Scotland's statement compares: notice period 90 days vs median 90; insurance commission: none taken. See how all 80 statements compare →

Management Fee: detailed in development schedule (not published); max 5% annual uplift
Emergency Response: Requests for emergency repairs should be made by calling our Customer Service Centre which is open 24 hours a day, 365 days a year. ... In some cases, it may only be possible to 'make safe' a hazardous situation within the aimed time scale, depending on the nature of the emergency.
Routine Response: 1 working day
Enquiry Response: 5 working days
Complaint Response: 10 working days
Notice Period: 3 months
Delegated Authority: £1000
Insurance Commission: No commission taken

No Insurance Commission Online Portal ↗ Mobile App: RMG Living

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Residential Management Group (RMG) Scotland's coverage spans 10 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Edinburgh 4,484

Paisley & Renfrewshire 2,646

Glasgow 2,192

Lothians 944

Fife 563

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Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

489

Buildings managed

24.0

Avg units / building

19

Median units / building

Building Size Distribution

134

1–10

170

11–25

139

26–50

46

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 24.0 units.

Based on 489 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

25

Cases

56%

Upheld

(median: 50%)

15.4

Adjusted rate/10k

(median: 6.6)

4

PFEOs

Enforcement

£4,320

Paid

Compensation

Communication

Top Issue

15 cases

Rating basis: PFEO-weighted rate 15.4 per 10,000 (10–30). Unweighted adverse rate: 11.9 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (15) Financial (12) Other (7) Maintenance (6) Complaints Handling (5) Debt Recovery (4) Disclosure (2) Insurance (1) Consultation (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/PF/25/0705 2026-08-23

PFEO Proposed

The Tribunal found multiple breaches of the Code of Conduct by the respondent property factor, including failure to inform homeowners about cancelled or substandard maintenance work billed for (s.6.4), failure to liaise with the contractor to remedy defects (s.6.12), failure to provide itemised annual financial statements despite requests since 2020/21 (s.3.4), instructing a non-routine tree report without homeowner consent and unilaterally raising the delegated authority threshold from £350 to £1,000 (s.2.6), failing to respond to the homeowner's complaint of 11 April 2025, and failing to include contractor-complaints handling in its published complaints procedure (ss.2.7 and 7.1). The respondent did not participate at any stage of the proceedings, and the Tribunal proposed a PFEO requiring fee waiver and provision of five years of itemised billing within 28 days.

"The Tribunal proposes to make a property factor enforcement order ('PFEO'). The terms of the proposed PFEO are set out in the attached Section 19(2)(a) Notice."

Communication Maintenance Financial Complaints Handling

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FTS/HPC/PF/25/0077 2026-07-02

Dismissed

A homeowner applied alleging the respondent breached Code paragraph 6.4 by failing to arrange repairs to communal stair vinyl flooring. The Tribunal found the respondent had correctly classified the works as major works under its WSS, communicated the situation to residents, and was unable to proceed because a majority of residents declined to provide advance funding. The application was refused and no Property Factor Enforcement Order was made.

"The Tribunal could find no breach of the above paragraph of the Code. The Respondent appeared to have complied with all aspects of the wording of the paragraph."

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FTS/HPC/PF/24/4189 2026-01-23

PFEO Complied

The tribunal found the factor had breached the Code of Conduct in handling a complaint. A PFEO was issued, ordering compensation and updates to the factor's documents.

"The Tribunal proposes to make a property factor enforcement order ("PFEO")."

£150 compensation ⚠ PFEO issued

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Residential Management Group (RMG) Scotland rates 1.0★ — below the Edinburgh average of 3.6★. See better-rated factors covering your building →

Thinking of switching from Residential Management Group Scotland Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Residential Management Group Scotland Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

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Status Active

Incorporated 2018-03-19

Company No. SC591810

Accounts Up to date

Directors 2

Avg. Tenure 4.9 yrs

FAQ

Has Residential Management Group (RMG) Scotland had any tribunal cases?

Yes, Residential Management Group (RMG) Scotland has had 25 tribunal cases since 2021, with 56% of complaints upheld.

How do I make a complaint about Residential Management Group (RMG) Scotland?

First, raise your complaint directly with Residential Management Group (RMG) Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Residential Management Group (RMG) Scotland?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.