Written Statement of Services
Property Coverage
Residential Management Group Scotland manages approximately 11,718 properties across 10 areas of Scotland.
Area
Properties
Market share
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Since 2021
22
Cases
54%
Upheld
(avg: 52%)
10.2
Rate/10k
(avg: 8.0)
4
PFEOs
Enforcement
£2,170
Paid
Compensation
Communication
Top Issue
14 cases
All Complaint Types
Communication (14)
Financial (11)
Other (8)
Maintenance (5)
Debt Recovery (4)
Complaints Handling (4)
Disclosure (2)
Insurance (1)
Consultation (1)
Recent Decisions
FTS/HPC/PF/25/2524
2025-12-02
Rejected
The tribunal rejected the homeowner's application because the homeowner did not provide necessary information as requested, including evidence of prior notification to the property factor and a copy of the written statement of services.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
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FTS/HPC/PF/24/3113
2025-05-02
Dismissed
The Tribunal dismissed the application after the parties indicated the matter had been settled and neither party attended the case management discussion.
"the Tribunal dismissed the Application."
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FTS/HPC/PF/23/1960
2025-01-10
PFEO Complied
The tribunal found the factor in breach of the Code of Conduct and ordered them to pay the homeowner £1220. The factor subsequently complied with the order.
"The Tribunal makes a property factor enforcement order in the terms originally proposed."
Communication
Financial
Debt Recovery
Complaints Handling
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Thinking of switching from Residential Management Group Scotland Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Residential Management Group Scotland Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2018-03-19
Company No.
SC591810
Accounts
Up to date
Directors
2
Avg. Tenure
4.9 yrs
FAQ
Has Residential Management Group Scotland had any tribunal cases?
Yes, Residential Management Group Scotland has had 22 tribunal cases since 2021, with 54% of complaints upheld.
How do I make a complaint about Residential Management Group Scotland?
First, raise your complaint directly with Residential Management Group Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Residential Management Group Scotland?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.