Written Statement of Services
- Management Fee
- detailed in development schedule (not published); max 5% annual uplift
- Emergency Response
- Requests for emergency repairs should be made by calling our Customer Service Centre which is open 24 hours a day, 365 days a year. ... In some cases, it may only be possible to 'make safe' a hazardous situation within the aimed time scale, depending on the nature of the emergency.
- Routine Response
- 1 working day
- Enquiry Response
- 5 working days
- Complaint Response
- 10 working days
- Notice Period
- 3 months
- Delegated Authority
- £1000
- Insurance Commission
- No commission taken
Property Coverage
Residential Management Group Scotland manages approximately 11,718 properties across 10 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
489
Buildings managed
24.0
Avg units / building
19
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 24.0 units.
Tribunal Record
Since 2021
24
Cases
58%
Upheld
(avg: 51%)
11.9
Rate/10k
(avg: 4.5)
5
PFEOs
Enforcement
£2,320
Paid
Compensation
Communication
Top Issue
14 cases
All Complaint Types
Communication (14)
Financial (11)
Other (8)
Maintenance (5)
Debt Recovery (4)
Complaints Handling (4)
Disclosure (2)
Insurance (1)
Consultation (1)
Recent Decisions
FTS/HPC/PF/24/4189
2026-01-23
PFEO Pending
The tribunal found the factor had breached the Code of Conduct in handling a complaint. A PFEO was issued, ordering compensation and updates to the factor's documents.
"The Tribunal proposes to make a property factor enforcement order ("PFEO")."
View on HPC →
FTS/HPC/PF/25/2524
2025-12-02
Rejected
The tribunal rejected the homeowner's application because the homeowner did not provide necessary information as requested, including evidence of prior notification to the property factor and a copy of the written statement of services.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
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FTS/HPC/PF/24/1765
2025-08-25
PFEO Proposed
The tribunal found the factor had breached the Code by not being transparent about management fee increases, and proposed the factor clarify these increases.
"The Tribunal considers that the remedy is for the Respondent to write to the residents and clarify and highlight all increases to their management fees from 2023 onwards and explain to the residents how the increases were calculated."
View on HPC →
Thinking of switching from Residential Management Group Scotland Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Residential Management Group Scotland Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2018-03-19
Company No.
SC591810
Accounts
Up to date
Directors
2
Avg. Tenure
4.9 yrs
FAQ
Has Residential Management Group Scotland had any tribunal cases?
Yes, Residential Management Group Scotland has had 24 tribunal cases since 2021, with 58% of complaints upheld.
How do I make a complaint about Residential Management Group Scotland?
First, raise your complaint directly with Residential Management Group Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Residential Management Group Scotland?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.