D & I Scott Reviews 2026 — 4.4★, 1 Tribunal Case

D & I Scott

Registered as D & I Scott Property Management · Updated 9 October 2026

Partnership Local reach

4.4★

75 reviews

2,401

Properties

Council areas

1/1

Cases / upheld

At a glance

At a Glance

D & I Scott is a local property factor, managing approximately 2,401 properties across Glasgow and Paisley & Renfrewshire. Its portfolio spans 193 buildings, averaging 12.4 units each — mainly small blocks. It's rated GREEN because it has only 1 adverse case since 2021 — too few to band on rate alone. See how we rate factors. Customer reviews average 4.4 stars across 75 Google and Trustpilot ratings. Positive signals: 30-day notice period to switch. Independent Shawlands-based property factor (PF000114) providing common repairs, contractor management, inspections, invoicing and common buildings insurance for flats in Shawlands and surrounding Glasgow areas. Note: This company has insolvency history on record.

Ratings & Reviews

4.4★ weighted average calculated from 75 Google + 0 Trustpilot reviews

Google Reviews

4.4★ (75)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How D & I Scott's statement compares: emergency response 24h vs industry median 4.0h; notice period 30 days vs median 90; insurance commission: not stated. See how all 80 statements compare →

Management Fee: £156.00 / year
Emergency Response: 24 hours
Routine Response: 10 working days
Enquiry Response: 15 working days
Complaint Response: 15 working days
Billing Frequency: Quarterly
Notice Period: 1 month
Delegated Authority: £150
Insurance Commission: Arranges/maintains common insurance as required by deed; RICS index-linked. No separate commission figure stated on WSS.

Code of Conduct 2021

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

D & I Scott's coverage spans 2 areas of Scotland (from our coverage mapping).

Glasgow 2,392 mapped properties

Paisley & Renfrewshire 9 mapped properties

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

193

Buildings managed

12.4

Avg units / building

Median units / building

Building Size Distribution

105

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 12.4 units.

Based on 193 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

Cases

100%

Upheld

(median: 50%)

6.2

Adjusted rate/10k

(median: 6.6)

PFEOs

Enforcement

£200

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 4.2 per 10,000 properties. How we calculate this →

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/22/2730 2023-03-21

PFEO Complied

The tribunal found the factor breached the code by stating the replacement door was like-for-like, and issued a PFEO requiring compensation to the homeowner. The factor then complied with the PFEO.

"We consider that the statement that the replacement door was “like for like” with the original door was misleading."

Communication

£200 compensation ⚠ PFEO issued

View on HPC →

Thinking of switching from D & I Scott Property Management? Read our step-by-step guide to changing property factors in Scotland.

Had problems with D & I Scott Property Management? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Dissolved

Incorporated 1987-08-07

Company No. SC105985

Accounts Up to date

Directors 3

Avg. Tenure 21.1 yrs

Insolvency history

Outstanding charges

FAQ

Has D & I Scott had any tribunal cases?

Yes, D & I Scott has had 1 tribunal case since 2021, with 100% of complaints upheld.

How do I make a complaint about D & I Scott?

First, raise your complaint directly with D & I Scott using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from D & I Scott?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.