Ratings & Reviews
Written Statement of Services
- Management Fee
- see appendix 1.0
- Emergency Response
- 24-hour emergency line
- Urgent Response
- within two working days
- Routine Response
- null
- Enquiry Response
- 1 working day
- Complaint Response
- 5 working days
- Billing Frequency
- Monthly
- Notice Period
- 3 months
- Delegated Authority
- £50
Online Portal ↗
Code of Conduct 2021
Property Coverage
91BC Property manages approximately 4,465 properties across 8 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
394
Buildings managed
11.3
Avg units / building
8
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 11.3 units.
Tribunal Record
Since 2021
4
Cases
50%
Upheld
(avg: 51%)
4.5
Rate/10k
(avg: 4.5)
2
PFEOs
Enforcement
£175
Paid
Compensation
Communication
Top Issue
3 cases
All Complaint Types
Communication (3)
Financial (3)
Other (2)
Maintenance (1)
Disclosure (1)
Recent Decisions
FTS/HPC/PF/25/0916
2025-08-26
Dismissed
The homeowner's application was dismissed due to a failure to cooperate with the tribunal, specifically by not providing written representations and not attending the case management discussion.
"the Applicant had failed co-operate with the First-tier Tribunal to such an extent that the First-tier Tribunal could not deal with the proceedings justly and fairly and therefore dismissed the Application."
Communication
Financial
Other
View on HPC →
PFEO Complied
The tribunal found the factor breached the Code of Conduct, particularly regarding the portal fee and late payment charges, leading to the issuance of a Property Factor Enforcement Order. The factor subsequently complied with the order.
"The Tribunal determine that the Factor has not breached section 2.4 of the Code of Conduct in relation to this complaint as the Homeowner does not specify information or documents that the Factor has failed to provide in relation to this complaint."
Communication
Financial
Maintenance
Other
View on HPC →
FTS/HPC/PF/24/0668
2024-04-03
Rejected
The Tribunal rejected the homeowner's application because the homeowner failed to provide evidence of notification to the Property Factor.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →
Thinking of switching from 91BC Property Services Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with 91BC Property Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2015-08-07
Company No.
SC512545
Accounts
Up to date
Directors
3
Avg. Tenure
10.6 yrs
FAQ
Has 91BC Property had any tribunal cases?
Yes, 91BC Property has had 4 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about 91BC Property?
First, raise your complaint directly with 91BC Property using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from 91BC Property?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.