Ratings & Reviews
Written Statement of Services
Mirrored copy hosted by Compare Factors — ninetyOne's original link was no longer online when last checked (2026-10-08).
How ninetyOne's statement compares: notice period 90 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- see appendix 1.0
- Emergency Response
- 24-hour emergency line
- Urgent Response
- within two working days
- Enquiry Response
- 1 working day
- Complaint Response
- 5 working days
- Billing Frequency
- Monthly
- Notice Period
- 3 months
- Delegated Authority
- £50
Online Portal ↗
Code of Conduct 2021
Areas Covered
ninetyOne's coverage spans 8 areas of Scotland (from our coverage mapping).
Area
Mapped properties
Market share
Portfolio Profile
394
Buildings managed
11.3
Avg units / building
8
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 11.3 units.
Tribunal Record
Since 2021
5
Cases
40%
Upheld
(median: 50%)
6.7
Adjusted rate/10k
(median: 6.6)
2
PFEOs
Enforcement
£175
Paid
Compensation
Communication
Top Issue
3 cases
Rating basis: Only 2 adverse cases and no PFEO breaches (low-volume cap). Unweighted adverse rate: 4.5 per 10,000 properties. How we calculate this →
All Complaint Types
Communication (3)
Financial (3)
Other (2)
Maintenance (1)
Disclosure (1)
Recent Decisions
FTS/HPC/PF/24/0763
2026-07-27
Dismissed
A homeowner applied alleging breaches of the 2021 Code of Conduct relating to provision of the Written Statement of Services, communication, management of a roofing repair that damaged a flue pipe, emergency arrangements, and complaints handling. After a full hearing on 19 March 2026, the Tribunal found no breach established on any section of the Code, concluding that the property factor had communicated adequately, acted on professional advice regarding the repair, and maintained a complaints procedure which the homeowner had not engaged with. The application for a Property Factor Enforcement Order was refused.
"From the oral evidence given and the documentation the Tribunal was asked to consider, the Tribunal did not find any breach of the Code by the Property Factor. The Tribunal therefore refused the application for the Property Factor Enforcement Order."
View on HPC →
FTS/HPC/PF/25/0916
2025-08-26
Dismissed
The homeowner's application was dismissed due to a failure to cooperate with the tribunal, specifically by not providing written representations and not attending the case management discussion.
"the Applicant had failed co-operate with the First-tier Tribunal to such an extent that the First-tier Tribunal could not deal with the proceedings justly and fairly and therefore dismissed the Application."
Communication
Financial
Other
View on HPC →
PFEO Complied
The tribunal found the factor breached the Code of Conduct, particularly regarding the portal fee and late payment charges, leading to the issuance of a Property Factor Enforcement Order. The factor subsequently complied with the order.
"The Tribunal determine that the Factor has not breached section 2.4 of the Code of Conduct in relation to this complaint as the Homeowner does not specify information or documents that the Factor has failed to provide in relation to this complaint."
Communication
Financial
Maintenance
Other
View on HPC →
Thinking of switching from 91BC Property Services Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with 91BC Property Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2015-08-07
Company No.
SC512545
Accounts
Up to date
Directors
3
Avg. Tenure
10.6 yrs
FAQ
Has ninetyOne had any tribunal cases?
Yes, ninetyOne has had 5 tribunal cases since 2021, with 40% of complaints upheld.
How do I make a complaint about ninetyOne?
First, raise your complaint directly with ninetyOne using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from ninetyOne?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.