How much does McCarthy & Stone charge?

Fee information for McCarthy & Stone varies by development. Factors typically charge between £120 and £350 per year for management fees. Request a quote directly from the factor for accurate pricing, or view their Written Statement of Services if available.

Where does McCarthy & Stone operate?

McCarthy & Stone manages properties in Glasgow, Edinburgh, Fife and 6 other areas. Their largest presence is in Glasgow with 278 properties.

McCarthy & Stone Reviews & Complaints

Q: Has McCarthy & Stone had any tribunal cases?

Yes, McCarthy & Stone has had 1 tribunal cases since 2021, with 0% of complaints upheld.

Ratings & Reviews

2.8★ weighted average calculated from 4 Google + None Trustpilot reviews

4 Google Locations

Dundee Stobsmuir Rd, Dundee DD4 7DG, UK

5.0★ (1)

Edinburgh 29 Barnton Grove, Barnton, Edinburgh EH4 6EQ, UK

5.0★ (1)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have McCarthy & Stone's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by McCarthy & Stone, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

McCarthy & Stone manages approximately 942 properties across 9 areas of Scotland.

Area Properties Market share

Glasgow 278

Edinburgh 225

Fife 113

Lothians 90

Lanarkshire 63

Compare factors in Glasgow →

Based on 942 registered properties. Source: Scottish Property Factor Register ↗.

Portfolio Profile

25

Buildings managed

37.7

Avg units / building

41

Median units / building

Building Size Distribution

2

1–10

1

11–25

19

26–50

3

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 37.7 units.

Based on 25 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

1

Cases

—

Upheld

—

Rate/10k

0

PFEOs

Enforcement

£0

Paid

Compensation

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/25/3851 2025-11-28

Rejected

The Tribunal rejected the homeowner's application because the homeowner failed to provide the required information and a satisfactory explanation for the alleged failure of the property factor.

"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."

View on HPC →

Thinking of switching from McCarthy & Stone Management Services Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with McCarthy & Stone Management Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.

FAQ

Has McCarthy & Stone had any tribunal cases?

Yes, McCarthy & Stone has had 1 tribunal case since 2021, with 0% of complaints upheld.

How do I make a complaint about McCarthy & Stone?

First, raise your complaint directly with McCarthy & Stone using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from McCarthy & Stone?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.