Written Statement of Services
How Falkirk Council's statement compares: emergency response 24h vs industry median 4.0h; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- Total annual service charge £493.82 flat rate (2026/27), including services and administration; administration component not separately priced
- Emergency Response
- 24 hours
- Routine Response
- 20 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Annually
- Notice Period
- No owner notice period stated: termination per title deeds or a majority of owners under the Tenement Management Scheme
- Insurance Commission
- Buildings insurance is optional and offered by the Council itself (£132.48 flat rate); owners may insure independently. No commission mentioned.
Code of Conduct 2021
Areas Covered
Falkirk Council's coverage spans 1 area of Scotland (from our coverage mapping).
Stirling
865 mapped properties
· 35% market share
Portfolio Profile
20
Buildings managed
43.2
Avg units / building
42
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 43.2 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Falkirk Council had any tribunal cases?
No, Falkirk Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Falkirk Council?
First, raise your complaint directly with Falkirk Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.