Active · PF000173 · Housing Association · 812 properties

Glen Oaks Housing Association

Registered as Glen Oaks Housing Association Ltd · Updated 25 May 2026
No insurance commission Online portal Housing Association Local reach
3.0
59 reviews
812
Properties
1
Council area
0/None
Cases / upheld
At a glance
At a Glance

Glen Oaks Housing Association is a local property factor, managing approximately 812 properties in Glasgow. Its portfolio spans 34 buildings, averaging 23.9 units each — weighted towards medium blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Customer reviews average 3.0 stars across 59 Google and Trustpilot ratings. Positive signals: no commission taken on block insurance; online homeowner portal.

Tribunal risk
CLEAN
None / 0
0 cases since 2021

Ratings & Reviews

3.0★ weighted average calculated from 59 Google + None Trustpilot reviews

Written Statement of Services

Management Fee
flat rate
Emergency Response
4 hours
Urgent Response
Completed within 3 working days
Routine Response
10 working days
Enquiry Response
5 working days
Complaint Response
10 working days
Billing Frequency
Quarterly
Notice Period
3 months
Delegated Authority
£250
Insurance Commission
No commission taken
No Insurance Commission Online Portal ↗ Code of Conduct 1 October 2012

Property Coverage

Glen Oaks Housing Association manages approximately 812 properties across 1 area of Scotland.

Glasgow 812 properties · 8% market share

Portfolio Profile

34
Buildings managed
23.9
Avg units / building
20
Median units / building

Building Size Distribution

8
1–10
16
11–25
4
26–50
6
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 23.9 units.

Tribunal Record

No tribunal cases since 2021.

FAQ

Has Glen Oaks Housing Association had any tribunal cases?
No, Glen Oaks Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Glen Oaks Housing Association?
First, raise your complaint directly with Glen Oaks Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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