Ratings & Reviews
Written Statement of Services
How Glen Oaks Housing Association's statement compares: emergency response 4h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- flat rate
- Emergency Response
- 4 hours
- Urgent Response
- Completed within 3 working days
- Routine Response
- 10 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 10 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Delegated Authority
- £250
- Insurance Commission
- No commission taken
No Insurance Commission
Code of Conduct 1 October 2012
Areas Covered
Glen Oaks Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Glasgow
812 mapped properties
· 8% market share
Portfolio Profile
34
Buildings managed
23.9
Avg units / building
20
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 23.9 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Glen Oaks Housing Association had any tribunal cases?
No, Glen Oaks Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Glen Oaks Housing Association?
First, raise your complaint directly with Glen Oaks Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.