Ratings & Reviews
Factoring Policy
This is Fife Housing Association's Factoring Policy, not a formal Written Statement of Services. It covers the same territory — fees, response times, complaints — but hasn't been published under that legal heading.
How Fife Housing Association's statement compares: emergency response 4h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Emergency Response
- 4 hours
- Routine Response
- 10 working days
- Billing Frequency
- in arrears
- Notice Period
- 3 months
- Delegated Authority
- £250
Code of Conduct revised Code of Conduct
Areas Covered
Fife Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Fife
299 mapped properties
Portfolio Profile
40
Buildings managed
7.5
Avg units / building
6
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 7.5 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Fife Housing Association had any tribunal cases?
No, Fife Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Fife Housing Association?
First, raise your complaint directly with Fife Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.