Ratings & Reviews
Written Statement of Services
How Calvay Housing Association's statement compares: emergency response 6h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- The management fee is the charge made by the Association to cover the costs of providing the factoring service, including the Core Services (listed at Appendix 2).
- Emergency Response
- 6 hours
- Urgent Response
- Complete within 7 working days
- Routine Response
- 7 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 20 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Delegated Authority
- £250
No Mandatory Float
Code of Conduct 16 August 2021
Areas Covered
Calvay Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Glasgow
120 mapped properties
Portfolio Profile
19
Buildings managed
6.3
Avg units / building
4
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 6.3 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Calvay Housing Association had any tribunal cases?
No, Calvay Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Calvay Housing Association?
First, raise your complaint directly with Calvay Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.