Ratings & Reviews
Written Statement of Services
- Management Fee
- The management fee is the charge made by the Association to cover the costs of providing the factoring service, including the Core Services (listed at Appendix 2).
- Emergency Response
- 6 hours
- Urgent Response
- Complete within 7 working days
- Routine Response
- 7 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Delegated Authority
- £250
Property Coverage
Calvay Housing Association manages approximately 120 properties across 1 area of Scotland.
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No tribunal cases since 2021.