How much does Charles White charge?

Fee information for Charles White varies by development. Factors typically charge between £120 and £350 per year for management fees. Request a quote directly from the factor for accurate pricing, or view their Written Statement of Services if available.

Where does Charles White operate?

Charles White manages properties in Edinburgh, Lothians, Fife and 5 other areas. Their largest presence is in Edinburgh with 4,826 properties.

Charles White Reviews 2026 — 4.1★ (558 reviews), 33 Tribunal Cases

About This Factor

✓ Verified June 2026

Charles White have claimed and verified this profile. Information below was submitted directly by the factor, June 2026. It is not independently verified by Compare Factors. Verified status does not affect rankings — factors are ranked solely on independent data. This is a free service — no payment is made by the factor to appear or to be verified.

Team & Capacity

30

Total employees

Open

Currently taking clients

Named manager per development: Yes

Specialisms

TenementsNew-buildLarge blocksMixed-useRural

Service Commitments

Emergency response: Within 24 hours
Routine enquiry response: 5 working days
Complaint first response: 2 working days
Site visits: Monthly
Out-of-hours cover: Mobile on-call
Office hours: Mon–Thu 9am–5pm, Fri 9am–4:30pm
Online portal: portal.charleswhite.co.uk ↗
Mobile app: Yes
Tendering process: Competitive tenders provided
Billing frequency: Annual
Notice period: 60 days
Delegated authority: £50 per item
Reserve / sinking fund: Yes

Fees (self-reported)

Fee model: Fixed fee, all-inclusive
Indicative range: £50–£300 per unit / year
Major works fee: Percentage of contract value
Change of ownership fee: £40–£90
Insurance commission: Taken — rate not disclosed in WSS

Website: charleswhite.co.uk ↗ Owner portal: portal.charleswhite.co.uk ↗

✓ Information submitted directly by Charles White, June 2026. Not independently verified by Compare Factors. This is a free service — verified status does not affect search rankings.

Ratings & Reviews

4.1★ weighted average calculated from 119 Google + 439 Trustpilot reviews

2 Google Locations

Edinburgh 14 New Mart Rd, Edinburgh EH14 1RL, UK

3.3★ (113)

Glasgow 40 Kelvingrove St, Finnieston, Glasgow G3 7RZ, UK

5.0★ (1)

Trustpilot

4.3★ (439)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Charles White's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Charles White, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Charles White manages approximately 9,304 properties across 8 areas of Scotland.

Area Properties Market share

Edinburgh 4,826

Lothians 2,722

Fife 859

Stirling 399

Perth & Kinross 267

Compare factors in Edinburgh →

Based on 9,304 registered properties. Source: Scottish Property Factor Register ↗.

Portfolio Profile

414

Buildings managed

22.5

Avg units / building

16

Median units / building

Building Size Distribution

153

1–10

121

11–25

98

26–50

40

51–100

2

100+

Distribution of managed buildings by unit count. Average building size: 22.5 units.

Based on 414 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

33

Cases

78%

Upheld

(avg: 51%)

27.9

Rate/10k

(avg: 4.5)

17

PFEOs

Enforcement

£3,650

Paid

Compensation

Communication

Top Issue

27 cases

All Complaint Types

Communication (27) Maintenance (17) Financial (16) Other (12) Complaints Handling (10) Consultation (9) Debt Recovery (5) Insurance (3) Disclosure (2)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/1078 2025-12-19

PFEO Pending

The tribunal found that Charles White Ltd failed to carry out their duties to a reasonable standard and issued a PFEO requiring them to issue an apology and pay the applicant £150.

"The Tribunal order the Respondent to pay to the Applicant the sum of £150 for his time, effort, and inconvenience,"

Other

£150 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/LM/24/3764 2025-10-21

Breach - No Order

The tribunal determined the property factor failed to comply with Section 5.4 of the Code of Conduct, but declined to issue a Property Factor Enforcement Order.

"The First-tier Tribunal for Scotland (Housing and Property Chamber) (“the Tribunal”) determined that the Property Factor has failed to comply with the Section 14 duty in terms of the Act in respect of compliance with Section 5.4 of the Property Factor Code of Conduct 2021 (“the Code”) but decided not to make a Property Factor Enforcement Order."

Communication Financial Insurance Maintenance Complaints Handling

View on HPC →

FTS/HPC/PF/24/1936 | FTS/HPC/PF/24/1937 2025-06-10

PFEO Proposed

The tribunal found that Charles White Ltd breached the Code of Conduct and proposed a Property Factor Enforcement Order for inappropriate charges.

"We propose to make a property factor enforcement order (“PFEO”). The terms of the proposed PFEO are set out in the attached document."

Financial Debt Recovery Complaints Handling

View on HPC →

Thinking of switching from Charles White Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Charles White Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2000-11-08

Company No. SC212674

Accounts Up to date

Directors 2

Avg. Tenure 24.4 yrs

FAQ

Has Charles White had any tribunal cases?

Yes, Charles White has had 33 tribunal cases since 2021, with 78% of complaints upheld.

How do I make a complaint about Charles White?

First, raise your complaint directly with Charles White using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Charles White?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.