Abacus Property Factors Reviews 2026 — 4.0★ from 7 reviews

Abacus Property Factors

Registered as Abacus Property Factors Ltd · Updated 8 October 2026

Commercial Local reach

4.0★

7 reviews

Properties

Council areas

0/0

Cases / upheld

At a glance

At a Glance

Abacus Property Factors is a local property factor, managing approximately 98 properties across the Lothians and the Scottish Borders. Its portfolio spans 4 buildings, averaging 24.5 units each — weighted towards medium blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Dalkeith-based property factor covering Fife and the Lothians, marketing emergency repairs, planned maintenance and owner-led factor changes for residential blocks and landscapes.

Ratings & Reviews

4.0★ weighted average calculated from 7 Google + 0 Trustpilot reviews

Google Reviews

4.0★ (7)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Abacus Property Factors's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Abacus Property Factors, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Abacus Property Factors's coverage spans 2 areas of Scotland (from our coverage mapping).

Lothians 74 mapped properties

Scottish Borders 24 mapped properties

Compare factors in Lothians →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

Buildings managed

24.5

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 24.5 units.

Based on 4 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Abacus Property Factors Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2014-08-01

Company No. SC483436

Accounts Up to date

Directors 1

Avg. Tenure 11.7 yrs

FAQ

Has Abacus Property Factors had any tribunal cases?

No, Abacus Property Factors has had no tribunal cases since 2021 according to our records.

How do I make a complaint about Abacus Property Factors?

First, raise your complaint directly with Abacus Property Factors using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Abacus Property Factors?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.