Walker Sandford Reviews 2026 — 6 Tribunal Cases

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Walker Sandford's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Walker Sandford, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Walker Sandford's coverage spans 3 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 1,930

Paisley & Renfrewshire 147

Lanarkshire 21

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Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

189

Buildings managed

11.1

Avg units / building

8

Median units / building

Building Size Distribution

128

1–10

52

11–25

8

26–50

1

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 11.1 units.

Based on 189 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

6

Cases

50%

Upheld

(median: 50%)

19.1

Adjusted rate/10k

(median: 6.6)

2

PFEOs

Enforcement

£5,150

Paid

Compensation

Communication

Top Issue

4 cases

Rating basis: PFEO-weighted rate 19.1 per 10,000 (10–30). Unweighted adverse rate: 14.3 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (4) Maintenance (3) Complaints Handling (3) Financial (3) Debt Recovery (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/0587 | FTS/HPC/PF/24/4937 2026-07-14

PFEO Complied

The respondent property factor was found to have breached both the 2012 and 2021 Codes of Conduct by failing to manage a persistent communal roof leak over several years, including extended periods of complete non-engagement with the homeowner. Official complaints were ignored, and the homeowner ultimately paid £5,160 plus VAT for internal repairs — costs the Tribunal found were likely to have been significantly increased by the respondent's failure to take adequate action on the common repairs. A PFEO requiring a written apology and £5,000 compensation was made on 11 June 2026 and subsequently complied with, leading to revocation on 14 July 2026.

"there were periods of substantial time, including on one occasion an entire calendar year when the Respondent literally did not communicate or engage with the Applicant about the issue"

Communication Maintenance Complaints Handling

£5,000 compensation ⚠ PFEO issued

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FTS/HPC/PF/23/1193 | FTS/HPC/PF/23/1875 2024-10-03

PFEO Complied

The tribunal found the property factor in breach of the 2012 Code by failing to carry out annual inspections. The tribunal proposed making a Property Factor Enforcement Order.

"The First-tier Tribunal proposed to make a Property Factor Enforcement Order."

Communication Financial Maintenance Complaints Handling

⚠ PFEO issued

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FTS/HPC/PF/22/1049 2023-01-13

PFEO Proposed

The Tribunal found the property factor in breach of the Code of Conduct and proposed a PFEO that includes a written apology and compensation of £150.

"The Tribunal proposes to make a Property Factor enforcement order ("PFEO")."

Communication Maintenance Complaints Handling

£150 compensation

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Thinking of switching from Walker Sandford Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Walker Sandford Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 1995-01-20

Company No. SC155468

Accounts Up to date

Directors 1

Avg. Tenure 2.2 yrs

FAQ

Has Walker Sandford had any tribunal cases?

Yes, Walker Sandford has had 6 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about Walker Sandford?

First, raise your complaint directly with Walker Sandford using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Walker Sandford?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.