Ratings & Reviews
Factoring Booklet
This is Southside Housing Association's Factoring Booklet, not a formal Written Statement of Services. It covers the same territory — fees, response times, complaints — but hasn't been published under that legal heading.
How Southside Housing Association's statement compares: emergency response 4h vs industry median 4.0h; insurance commission: not stated. See how all 80 statements compare →
- Emergency Response
- 4 hours
- Urgent Response
- 3 days
- Routine Response
- 10 days
- Enquiry Response
- 3 working days
- Billing Frequency
- Quarterly
Online Portal ↗
Code of Conduct 2021
Areas Covered
Southside Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Glasgow
745 mapped properties
Portfolio Profile
114
Buildings managed
6.5
Avg units / building
6
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 6.5 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Southside Housing Association had any tribunal cases?
No, Southside Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Southside Housing Association?
First, raise your complaint directly with Southside Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.