Archerfield House Hotel Management Reviews 2026

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Archerfield House Hotel Management's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Archerfield House Hotel Management, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Archerfield House Hotel Management's coverage spans 1 area of Scotland (from our coverage mapping).

Lothians 103 mapped properties · 5% market share

Compare factors in Lothians →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

1

Buildings managed

103.0

Avg units / building

103

Median units / building

Building Size Distribution

0

1–10

0

11–25

0

26–50

0

51–100

1

100+

Distribution of managed buildings by unit count. Average building size: 103.0 units.

Based on 1 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

1

Cases

—

Upheld

—

Adjusted rate/10k

0

PFEOs

Enforcement

£0

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: No adverse tribunal findings since 2021. Unweighted adverse rate: 0.0 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Financial (1) Maintenance (1) Disclosure (1) Consultation (1) Complaints Handling (1) Other (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/LM/24/1848 2024-09-05

Dismissed

The homeowner alleged various breaches of the Property Factors Code of Conduct. The tribunal examined the evidence and decided that the property factor had not breached the Code, dismissing the application.

"The First-tier Tribunal for Scotland Housing and Property Chamber decided that the application could be decided without a Hearing and determined that the property factors have not failed to comply with the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to carry out the Property Factor’s Duties."

Communication Financial Maintenance Disclosure Consultation Complaints Handling Other

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Thinking of switching from Archerfield House Hotel Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Archerfield House Hotel Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

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Status Active

Incorporated 2004-08-31

Company No. SC272735

Accounts Up to date

Directors 5

Avg. Tenure 15.3 yrs

FAQ

Has Archerfield House Hotel Management had any tribunal cases?

Yes, Archerfield House Hotel Management has had 1 tribunal case since 2021, with 0% of complaints upheld.

How do I make a complaint about Archerfield House Hotel Management?

First, raise your complaint directly with Archerfield House Hotel Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Archerfield House Hotel Management?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.