Ratings & Reviews

4.6★ weighted average calculated from 87 Google + None Trustpilot reviews
Google Reviews
4.6★ (87)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Homesbook Factoring's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Homesbook Factoring, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Homesbook Factoring manages approximately 1,601 properties across 4 areas of Scotland.

Area Properties Market share
Glasgow 1,485 <5%
Paisley & Renfrewshire 75 <5%
Lanarkshire 23 <5%
Ayrshire 18 <5%
Compare factors in Glasgow →
Based on 1,601 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
5
Cases
60%
Upheld
(avg: 52%)
18.7
Rate/10k
(avg: 8.0)
3
PFEOs
Enforcement
£1,400
Paid
Compensation
Communication
Top Issue
4 cases
All Complaint Types
Communication (4) Financial (4) Maintenance (3) Other (2) Complaints Handling (2) Debt Recovery (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/3717 2025-03-24
PFEO Complied
The tribunal found the factor in breach of the code of conduct and issued a PFEO. The factor complied with the order and the tribunal confirmed compliance and awarded the homeowner compensation.
"The Tribunal, having considered the representations from both parties explaining that the Property Factor Enforcement Order has been complied with, now confirms that the Respondent has complied with the terms of the Property Factor Enforcement Order made."
Communication Maintenance Financial Other
£150 compensation ⚠ PFEO issued
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FTS/HPC/PF/23/4448 2025-01-28
Dismissed
The tribunal determined the homeowner's complaints were not upheld, finding that the property factor had been validly appointed and that the homeowner was aware of the property factor's appointment. No breaches of the Code of Conduct were found.
"The Tribunal decided, on the balance of probabilities, that the homeowner had been aware of the appointment of the property factors and that she did not first learn of their appointment when she received a letter from debt recovery agents on 14 September 2023."
Communication Financial Debt Recovery Complaints Handling
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FTS/HPC/PF/23/1619 2024-02-22
PFEO Complied
The tribunal found multiple breaches of the Code of Conduct by the property factor. A Property Factor Enforcement Order was issued. The property factor complied with the order.
"The Tribunal made a Property Factor Enforcement Order to be read with this decision."
Communication Financial Maintenance
£750 compensation ⚠ PFEO issued
View on HPC →

Thinking of switching from Homesbook Factoring Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Homesbook Factoring Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2013-09-03
Company No. SC458281
Accounts Up to date
Directors 1
Avg. Tenure 12.6 yrs

FAQ

Has Homesbook Factoring had any tribunal cases?
Yes, Homesbook Factoring has had 5 tribunal cases since 2021, with 60% of complaints upheld.
How do I make a complaint about Homesbook Factoring?
First, raise your complaint directly with Homesbook Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Homesbook Factoring?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.