Homesbook Factoring Reviews 2026 — 4.5★, 8 Tribunal Cases

Ratings & Reviews

4.5★ weighted average calculated from 88 Google + 7 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Homesbook Factoring's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Homesbook Factoring, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Homesbook Factoring's coverage spans 4 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 1,485

Paisley & Renfrewshire 75

Lanarkshire 23

Ayrshire 18

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

72

Buildings managed

22.2

Avg units / building

13

Median units / building

Building Size Distribution

31

1–10

19

11–25

12

26–50

10

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 22.2 units.

Based on 72 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

8

Cases

50%

Upheld

(median: 50%)

34.4

Adjusted rate/10k

(median: 6.6)

3

PFEOs

Enforcement

£1,400

Paid

Compensation

Maintenance

Top Issue

4 cases

Rating basis: PFEO-weighted rate 34.4 per 10,000 (above 30). Unweighted adverse rate: 25.0 per 10,000 properties. How we calculate this →

Small base: this rate is calculated on 1,601 registered properties, so a few cases move it sharply.

All Complaint Types

Maintenance (4) Communication (4) Financial (4) Other (2) Complaints Handling (2) Debt Recovery (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/3604 | FTS/HPC/PF/23/4523 2026-06-12

Breach - No Order

The applicant alleged multiple breaches of the Code of Conduct by the property factor across two joined applications. The Tribunal found a single breach (OSP6 / s.6.4) relating to the failure to arrange removal of one dumped item — a lawnmower — left for approximately two to three months. It declined to make a PFEO under section 19(1)(b), citing the minor nature of the breach and that any financial award would be minimal, and dismissed the applications. The factor had by then been removed from office.

"The tribunal has taken the view that that it should not make any order given the minor nature of this breach and the minimal amount which would be awarded."

Maintenance

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FTS/HPC/PF/25/3723 | FTS/HPC/PF/25/3726 2026-05-01

Dismissed

The applicant alleged breaches of the Property Factors Code of Conduct against the respondent following the respondent ceasing to act as factor in March 2025. At a case management discussion held on 1 May 2026 the applicant failed to attend, had not returned the response form, and made no application for an adjournment, while the respondent appeared and sought dismissal. The tribunal dismissed the proceedings under Rule 27(2)(b) on the ground that the applicant's failure to engage meant the proceedings could not be dealt with justly and fairly.

"the applicant has failed co-operate with the First-tier Tribunal to such an extent that the First-tier Tribunal cannot deal with the proceedings justly and fairly"

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FTS/HPC/PF/25/3817 | FTS/HPC/PF/25/3819 2026-05-01

Dismissed

The homeowner applied under section 17 of the Property Factors (Scotland) Act 2011 alleging Code of Conduct breaches by the respondent factor. At a case management discussion on 1 May 2026 the applicant failed to appear, had not returned the response form, and had provided no written representations. The Tribunal dismissed the proceedings under Rule 27(2)(b) on the respondent's application, finding the applicant's failure to engage prevented the case from being dealt with justly and fairly.

"the applicant has failed co-operate with the First-tier Tribunal to such an extent that the First-tier Tribunal cannot deal with the proceedings justly and fairly"

View on HPC →

Thinking of switching from Homesbook Factoring Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Homesbook Factoring Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2013-09-03

Company No. SC458281

Accounts Up to date

Directors 1

Avg. Tenure 12.6 yrs

FAQ

Has Homesbook Factoring had any tribunal cases?

Yes, Homesbook Factoring has had 8 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about Homesbook Factoring?

First, raise your complaint directly with Homesbook Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Homesbook Factoring?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.