Ratings & Reviews
Written Statement of Services
How Fife Council's statement compares: emergency response 24h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- An annual management fee will be charged to cover the day to day management costs of providing a factoring service.
- Emergency Response
- 24 hours
- Urgent Response
- 5 working days
- Routine Response
- 30 working days
- Enquiry Response
- 15 working days
- Complaint Response
- 20 working days
- Billing Frequency
- Annually
- Notice Period
- 3 months
- Delegated Authority
- £250
- Insurance Commission
- No commission taken
No Mandatory Float
No Insurance Commission
Areas Covered
Fife Council's coverage spans 1 area of Scotland (from our coverage mapping).
Fife
2,095 mapped properties
· 21% market share
· 5th largest factor
Portfolio Profile
96
Buildings managed
21.8
Avg units / building
13
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 21.8 units.
Tribunal Record
Since 2021
1
Cases
—
Upheld
—
Adjusted rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Rating basis: No adverse tribunal findings since 2021. Unweighted adverse rate: 0.0 per 10,000 properties. How we calculate this →
Recent Decisions
FTS/HPC/PF/24/3753
2024-08-16
Rejected
The tribunal rejected the homeowner's application because it did not meet the required standards for submission, specifically regarding the reasons for the complaint.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →
FAQ
Has Fife Council had any tribunal cases?
Yes, Fife Council has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Fife Council?
First, raise your complaint directly with Fife Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.