West Lothian Council Reviews 2026 — 2.1★ from 89 reviews

West Lothian Council

Updated 8 October 2026

No insurance commission Online portal Local Authority Local reach

2.1★

89 reviews

816

Properties

Council area

0/0

Cases / upheld

At a glance

At a Glance

West Lothian Council manages factoring for approximately 816 council-owned properties in the Lothians. Residents of council-factored blocks typically cannot choose a different factor, so the usual switching advice doesn't apply. No tribunal cases have been decided against them since 2021. Reviews average 2.1 stars across 89 ratings — note these cover council services generally, not just factoring.

Ratings & Reviews

2.1★ weighted average calculated from 89 Google + 0 Trustpilot reviews

Google Reviews

2.1★ (89)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →

How West Lothian Council's statement compares: emergency response 24h vs industry median 4.0h; insurance commission: none taken. See how all 80 statements compare →

Management Fee: £30.00 / year
Emergency Response: 24 hours
Urgent Response: up to 5 working days
Routine Response: 15 working days
Enquiry Response: 5 working days
Complaint Response: 5 working days
Billing Frequency: Annually
Delegated Authority: £200
Insurance Commission: No commission taken

No Mandatory Float No Insurance Commission Code of Conduct 2021

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

West Lothian Council's coverage spans 1 area of Scotland (from our coverage mapping).

Lothians 816 mapped properties

Compare factors in Lothians →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

Buildings managed

9.5

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 9.5 units.

Based on 86 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

FAQ

Has West Lothian Council had any tribunal cases?

No, West Lothian Council has had no tribunal cases since 2021 according to our records.

How do I make a complaint about West Lothian Council?

First, raise your complaint directly with West Lothian Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.