Active · PF000184 · Local Authority · 8,152 properties

South Lanarkshire Council

Updated 25 May 2026
Online portal Local Authority Local reach
2.7
77 reviews
8,152
Properties
2
Council areas
2/2
Cases / upheld
At a glance
At a Glance

South Lanarkshire Council manages factoring for approximately 8,152 council-owned properties across Glasgow and Lanarkshire. Residents of council-factored blocks typically cannot choose a different factor, so the usual switching advice doesn't apply. 2 tribunal cases have been decided against them since 2021, including 1 PFEO. Reviews average 2.7 stars across 77 ratings — note these cover council services generally, not just factoring.

Tribunal risk
GREEN
2 / 2
Top issue: Maintenance

Ratings & Reviews

Written Statement of Services

Management Fee
flat-rate
Emergency Response
24 hours
Routine Response
30 working days
Enquiry Response
5 working days
Complaint Response
5 working days
Billing Frequency
Quarterly
No Mandatory Float Online Portal ↗ Code of Conduct 2021

Property Coverage

South Lanarkshire Council manages approximately 8,152 properties across 2 areas of Scotland.

Glasgow 7,985 properties · 28% market share
Lanarkshire 167 properties

Portfolio Profile

756
Buildings managed
10.8
Avg units / building
8
Median units / building

Building Size Distribution

468
1–10
227
11–25
59
26–50
2
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 10.8 units.

Tribunal Record

Since 2021
2
Cases
100%
Upheld
(avg: 51%)
2.5
Rate/10k
(avg: 4.5)
1
PFEOs
Enforcement
£2,000
Paid
Compensation
Maintenance
Top Issue
2 cases
All Complaint Types
Maintenance (2) Communication (2) Complaints Handling (2) Consultation (1)

Recent Decisions

FTS/HPC/PF/25/1067 2025-09-01
PFEO Proposed
The tribunal found the factor breached multiple sections of the Code of Conduct. The tribunal proposed a Property Factor Enforcement Order for £2000 compensation to the homeowner.
"Having considered that breaches of the Code of Conduct have been established, we consider an appropriate remedy."
Maintenance Communication Complaints Handling
£2,000 compensation
View on HPC →
PFEO Complied
The tribunal found that the property factor breached the Code of Conduct and proposed to make a Property Factor Enforcement Order.
"The Tribunal proposes to make a Property Factor Enforcement Order."
Communication Maintenance Consultation Complaints Handling
⚠ PFEO issued
View on HPC →

FAQ

Has South Lanarkshire Council had any tribunal cases?
Yes, South Lanarkshire Council has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about South Lanarkshire Council?
First, raise your complaint directly with South Lanarkshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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