Ratings & Reviews

3.5★ weighted average calculated from 57 Google + None Trustpilot reviews

Factoring Policy

This is Shettleston Housing Association's Factoring Policy, not a formal Written Statement of Services. It covers the same territory — fees, response times, complaints — but hasn't been published under that legal heading.
Management Fee
a management fee
Emergency Response
12 hours
Urgent Response
32 hours
Routine Response
15 working days
Billing Frequency
Quarterly

Property Coverage

Shettleston Housing Association manages approximately 2,736 properties across 1 area of Scotland.

Glasgow 2,736 properties · 14% market share

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Tribunal Record

No tribunal cases since 2021.

FAQ

Has Shettleston Housing Association had any tribunal cases?
No, Shettleston Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Shettleston Housing Association?
First, raise your complaint directly with Shettleston Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.