Ratings & Reviews
Written Statement of Services
How Shettleston Housing Association's statement compares: emergency response 4h vs industry median 4.0h; notice period 28 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- annual fee per Appendix 1 (not published in statement); increases CPI+1% from 1 April
- Emergency Response
- 4 hours
- Urgent Response
- Urgent: complete within 3 working days of the repair being agreed upon
- Routine Response
- 10 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Quarterly
- Notice Period
- 28 days
- Delegated Authority
- £2000
Areas Covered
Shettleston Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Glasgow
2,736 mapped properties
· 14% market share
Portfolio Profile
164
Buildings managed
16.7
Avg units / building
12
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 16.7 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Shettleston Housing Association had any tribunal cases?
No, Shettleston Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Shettleston Housing Association?
First, raise your complaint directly with Shettleston Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.