Dundee City Council Reviews 2026 — 3.0★, 1 Tribunal Case

Dundee City Council

Updated 8 October 2026

Local Authority Local reach

3.0★

57 reviews

7,638

Properties

Council area

1/0

Cases / upheld

At a glance

At a Glance

Dundee City Council manages factoring for approximately 7,638 council-owned properties in Dundee. Residents of council-factored blocks typically cannot choose a different factor, so the usual switching advice doesn't apply. 1 tribunal case has been decided against them since 2021. Reviews average 3.0 stars across 57 ratings — note these cover council services generally, not just factoring.

Ratings & Reviews

3.0★ weighted average calculated from 57 Google + 0 Trustpilot reviews

2 Google Locations

Dundee 50 N Lindsay St, Dundee DD1 1QE, UK

3.0★ (43)

Dundee 169 Pitkerro Rd, Dundee DD4 8ES, UK

2.9★ (14)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Dundee City Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Dundee City Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Dundee City Council's coverage spans 1 area of Scotland (from our coverage mapping).

Dundee 7,638 mapped properties · 35% market share · 1st largest factor

Compare factors in Dundee →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

1,059

Buildings managed

7.2

Avg units / building

Median units / building

Building Size Distribution

825

1–10

226

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 7.2 units.

Based on 1,059 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

Cases

—

Upheld

—

Adjusted rate/10k

PFEOs

Enforcement

£0

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: No adverse tribunal findings since 2021. Unweighted adverse rate: 0.0 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Maintenance (1) Other (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/2030 | FTS/HPC/PF/23/2031 2023-09-13

Rejected

The Tribunal rejected the homeowner's application because the homeowner failed to provide the necessary information, specifically the required notification to the factor, as per the Property Factors (Scotland) Act 2011.

"Accordingly the Tribunal have good reason to believe that it would not be appropriate to accept the application and reject the application in terms of rule 8 (1)(c) of the Tribunal Rules."

Communication Maintenance Other

View on HPC →

FAQ

Has Dundee City Council had any tribunal cases?

Yes, Dundee City Council has had 1 tribunal case since 2021, with 0% of complaints upheld.

How do I make a complaint about Dundee City Council?

First, raise your complaint directly with Dundee City Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.