Active · PF000176 · Local Authority · 7,638 properties

Dundee City Council

Updated 25 May 2026
Local Authority Local reach
4.4
216 reviews
7,638
Properties
1
Council area
1/0
Cases / upheld
At a glance
At a Glance

Dundee City Council manages factoring for approximately 7,638 council-owned properties in Dundee. Residents of council-factored blocks typically cannot choose a different factor, so the usual switching advice doesn't apply. 1 tribunal case has been decided against them since 2021. Reviews average 4.4 stars across 216 ratings — note these cover council services generally, not just factoring.

Tribunal risk
CLEAN
0 / 1
Top issue: Communication

Ratings & Reviews

4.4★ weighted average calculated from 216 Google + None Trustpilot reviews

Written Statement of Services

We don't have Dundee City Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Dundee City Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

Property Coverage

Dundee City Council manages approximately 7,638 properties across 1 area of Scotland.

Dundee 7,638 properties · 35% market share · 1st largest factor

Portfolio Profile

1,059
Buildings managed
7.2
Avg units / building
6
Median units / building

Building Size Distribution

825
1–10
226
11–25
8
26–50
0
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 7.2 units.

Tribunal Record

Since 2021
1
Cases
Upheld
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Maintenance (1) Other (1)

Recent Decisions

The Tribunal rejected the homeowner's application because the homeowner failed to provide the necessary information, specifically the required notification to the factor, as per the Property Factors (Scotland) Act 2011.
"Accordingly the Tribunal have good reason to believe that it would not be appropriate to accept the application and reject the application in terms of rule 8 (1)(c) of the Tribunal Rules."
Communication Maintenance Other
View on HPC →

FAQ

Has Dundee City Council had any tribunal cases?
Yes, Dundee City Council has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Dundee City Council?
First, raise your complaint directly with Dundee City Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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