Thenue Housing Association Reviews 2026 — 2.9★, 3 Tribunal Cases

Ratings & Reviews

2.9★ weighted average calculated from 74 Google + 0 Trustpilot reviews

2 Google Locations

Glasgow 423 London Rd, Glasgow G40 1AG, UK

2.9★ (73)

Glasgow 14 Ruchazie Pl, Glasgow G33 3HA, UK

4.0★ (1)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Thenue Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Thenue Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Thenue Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 2,243 mapped properties · 6% market share

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

123

Buildings managed

18.2

Avg units / building

14

Median units / building

Building Size Distribution

49

1–10

46

11–25

21

26–50

7

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 18.2 units.

Based on 123 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

3

Cases

67%

Upheld

(median: 50%)

11.1

Adjusted rate/10k

(median: 6.6)

0

PFEOs

Enforcement

£125

Paid

Compensation

Communication

Top Issue

2 cases

Rating basis: Only 2 adverse cases and no PFEO breaches (low-volume cap). Unweighted adverse rate: 8.9 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (2) Financial (1) Insurance (1) Complaints Handling (1) Maintenance (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/1441 2023-09-18

PFEO Complied

The Tribunal found Thenue Housing Association Limited in breach of the Code of Conduct and issued a Property Factor Enforcement Order, requiring the factor to pay the homeowner £75.

"Whereas in terms of their decision dated 25th September 2023, the Tribunal decided that the Factor had failed to comply with the Property Factor duties and sections OSP11, 2.7 and 5.3 of the Code of Conduct, all as stated in the said decision, the Tribunal propose to make a property factor enforcement order in the following terms:"

Communication Financial Insurance Complaints Handling

£75 compensation

View on HPC →

FTS/HPC/LM/22/1988 -1991 2022-09-30

PFEO Complied

The tribunal found the factor breached the Code of Conduct. The tribunal proposed a PFEO that the factor complied with before the final order was made, resulting in no formal PFEO being issued.

"By December 2022 the Factor will pay to the Homeowner from their own funds, £50 as compensation for breach of section 3.3 of the 2012 Code and section 3.4 of the 2021 Code."

Communication Maintenance

£50 compensation

View on HPC →

FTS/HPC/PF/21/1928 2022-06-22

Dismissed

The homeowner's application was dismissed because they did not properly notify the property factor of the reasons for their complaint, as required by law.

"The Tribunal dismissed the Homeowner’s application upon the basis that the Homeowner failed to notify the Property Factor in writing as to why the homeowner considers that the property factor has failed to comply with the Property Factors (Scotland) Act 2011 Code of Conduct for Property Factors as required by Section 17(3) of the Property Factors (Scotland) Act 2011."

View on HPC →

FAQ

Has Thenue Housing Association had any tribunal cases?

Yes, Thenue Housing Association has had 3 tribunal cases since 2021, with 67% of complaints upheld.

How do I make a complaint about Thenue Housing Association?

First, raise your complaint directly with Thenue Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.