How much does Caledonia Housing Association charge?

Fee information for Caledonia Housing Association varies by development. Factors typically charge between £120 and £350 per year for management fees. Request a quote directly from the factor for accurate pricing, or view their Written Statement of Services if available.

Where does Caledonia Housing Association operate?

Caledonia Housing Association manages properties in Glasgow, Perth & Kinross, Dundee and 2 other areas. Their largest presence is in Glasgow with 1,176 properties.

Caledonia Housing Association Reviews & Complaints

Ratings & Reviews

3.6★ weighted average calculated from 57 Google + None Trustpilot reviews

3 Google Locations

Perth Suite 4, Saltire House, Whitefriars Cres, Perth PH2 0PA, UK

3.5★ (29)

Dundee seabraes house, 18 Greenmarket, Dundee DD1 4QB, UK

2.8★ (17)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Caledonia Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Caledonia Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Caledonia Housing Association manages approximately 1,990 properties across 5 areas of Scotland.

Area Properties Market share

Glasgow 1,176

Perth & Kinross 549

Dundee 136

Angus 113

Inverness & Highlands 16

Compare factors in Glasgow →

Based on 1,990 registered properties. Source: Scottish Property Factor Register ↗.

Portfolio Profile

158

Buildings managed

12.6

Avg units / building

9

Median units / building

Building Size Distribution

89

1–10

51

11–25

16

26–50

2

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 12.6 units.

Based on 158 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

2

Cases

50%

Upheld

(avg: 51%)

5.0

Rate/10k

(avg: 4.5)

1

PFEOs

Enforcement

£500

Paid

Compensation

Communication

Top Issue

1 case

All Complaint Types

Communication (1) Disclosure (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/25/2632 2026-02-05

Withdrawn

The homeowner withdrew the majority of their application, and the Tribunal decided there was no breach of the remaining parts of the Code.

"The Tribunal agreed that the remaining parts of the Code and referred to by the Applicant in his original application were now not insisted upon and allowed them to be withdrawn."

View on HPC →

FTS/HPC/PF/24/3299 2025-07-01

PFEO Complied

The Tribunal found that the factor breached the Code by being less than transparent in its dealings with the homeowner. A PFEO was issued, and the factor was ordered to pay the homeowner £500.

"The tribunal determined that it would be fair to make a property factor enforcement order requiring the Respondent to pay the sum of £500 to the Applicant as compensation."

Communication Disclosure

£500 compensation ⚠ PFEO issued

View on HPC →

FAQ

Has Caledonia Housing Association had any tribunal cases?

Yes, Caledonia Housing Association has had 2 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about Caledonia Housing Association?

First, raise your complaint directly with Caledonia Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.