Ratings & Reviews
Owner Services
This is Trust Housing Association's Owner Services, not a formal Written Statement of Services. It covers the same territory — fees, response times, complaints — but hasn't been published under that legal heading.
See how all 80 Scottish factors' service standards compare →
Every registered property factor must provide a Written Statement of Services (WSS) outlining their scope, responsibilities, fee structure, and complaints procedure.
Areas Covered
Trust Housing Association's coverage spans 2 areas of Scotland (from our coverage mapping).
Lanarkshire
803 mapped properties
· 6% market share
Glasgow
30 mapped properties
Portfolio Profile
41
Buildings managed
20.3
Avg units / building
20
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 20.3 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Trust Housing Association had any tribunal cases?
No, Trust Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Trust Housing Association?
First, raise your complaint directly with Trust Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.