Ratings & Reviews
Written Statement of Services
How The City of Edinburgh Council's statement compares: emergency response 24h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- 15% of repair cost
- Emergency Response
- 24 hours
- Routine Response
- Routine: target time one to 30 working days or per contract
- Enquiry Response
- 10 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Annually
- Notice Period
- 3 months
- Delegated Authority
- £50
- Insurance Commission
- No commission taken
No Mandatory Float
No Insurance Commission
Areas Covered
The City of Edinburgh Council's coverage spans 1 area of Scotland (from our coverage mapping).
Edinburgh
3,034 mapped properties
· 6% market share
Portfolio Profile
68
Buildings managed
44.6
Avg units / building
43
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 44.6 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has The City of Edinburgh Council had any tribunal cases?
No, The City of Edinburgh Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about The City of Edinburgh Council?
First, raise your complaint directly with The City of Edinburgh Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.