J&E Shepherd Reviews 2026 — 4.5★ from 159 reviews

Ratings & Reviews

4.5★ weighted average calculated from 159 Google + 0 Trustpilot reviews

5 Google Locations

Glasgow 65-67, Strathmore House, East Kilbride, Glasgow G74 1LF, UK

Glasgow 269 Kilmarnock Rd, Shawlands, Glasgow G43 1TX, UK

This Google rating is for Shepherd Chartered Surveyors — J&E Shepherd's wider surveying and estate-agency business — not its property-factoring service alone.

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have J&E Shepherd's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by J&E Shepherd, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

J&E Shepherd's coverage spans 3 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Perth & Kinross 9

Inverness & Highlands 2

Ayrshire 2

Compare factors in Perth & Kinross →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

4

Buildings managed

3.2

Avg units / building

1

Median units / building

Building Size Distribution

4

1–10

0

11–25

0

26–50

0

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 3.2 units.

Based on 4 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with J&E Shepherd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Dissolved

Incorporated 2004-02-19

Company No. SC263655

Accounts Up to date

Directors 2

Avg. Tenure 21.8 yrs

FAQ

Has J&E Shepherd had any tribunal cases?

No, J&E Shepherd has had no tribunal cases since 2021 according to our records.

How do I make a complaint about J&E Shepherd?

First, raise your complaint directly with J&E Shepherd using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from J&E Shepherd?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.