About This Factor
✓ Verified June 2026
Aquila Management Services have claimed and verified this profile.
Information below was submitted directly by the factor, June 2026. It is not independently verified by Compare Factors.
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Team & Capacity
12
Total employees
5
Property managers
Open
Currently taking clients
- Named manager per development
- Yes
Specialisms
Service Commitments
- Emergency response
- Within 24 hours
- Routine enquiry response
- 1 working day
- Complaint first response
- 5 working days
- Site visits
- Monthly
- Out-of-hours cover
- In-house team
- Office hours
- Mon–Thu 9am–5pm, Fri 9am–4pm
- Online portal
- otagotech.com ↗
- Mobile app
- No
- Tendering process
- Competitive and negotiated
- Billing frequency
- Biannual
- Notice period
- 90 days
- Delegated authority
- £250 per item
- Float required
- Yes
- Reserve / sinking fund
- Yes
Fees (self-reported)
- Fee model
- Fixed fee, all-inclusive
- Indicative range
- £150–£200 per unit / year
- Major works fee
- Percentage of contract value
- Change of ownership fee
- £150
- Insurance commission
- None taken
Ratings & Reviews
Written Statement of Services
- Management Fee
- per annum
- Emergency Response
- 24 hours
- Routine Response
- 14 calendar days
- Enquiry Response
- 14 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Every 6 months
- Notice Period
- 3 months
- Delegated Authority
- the amount stated in your Title Deeds
Property Coverage
Aquila Management manages approximately 684 properties across 4 areas of Scotland.
Portfolio Profile
37
Buildings managed
18.5
Avg units / building
10
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 18.5 units.
Tribunal Record
No tribunal cases since 2021.
Had problems with Aquila Management Services Property Factoring Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2023-11-10
Company No.
SC788833
Accounts
Up to date
Directors
1
Avg. Tenure
2.4 yrs
FAQ
Has Aquila Management had any tribunal cases?
No, Aquila Management has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Aquila Management?
First, raise your complaint directly with Aquila Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Aquila Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.