Aquila Management Reviews 2026 — 4.9★ from 50 reviews

About This Factor

✓ Verified June 2026

Aquila Management Services have claimed and verified this profile. Information below was submitted directly by the factor, June 2026. It is not independently verified by Compare Factors. Verified status does not affect rankings — factors are ranked solely on independent data. This is a free service — no payment is made by the factor to appear or to be verified.

Team & Capacity

12

Total employees

5

Property managers

Open

Currently taking clients

Named manager per development: Yes

Specialisms

TenementsNew-buildListed buildingsLarge blocksMixed-useRural

Service Commitments

Emergency response: Within 24 hours
Routine enquiry response: 1 working day
Complaint first response: 5 working days
Site visits: Monthly
Out-of-hours cover: In-house team
Office hours: Mon–Thu 9am–5pm, Fri 9am–4pm
Online portal: otagotech.com ↗
Mobile app: No
Tendering process: Competitive and negotiated
Billing frequency: Biannual
Notice period: 90 days
Delegated authority: £250 per item
Float required: Yes
Reserve / sinking fund: Yes

Fees (self-reported)

Fee model: Fixed fee, all-inclusive
Indicative range: £150–£200 per unit / year
Major works fee: Percentage of contract value
Change of ownership fee: £150
Insurance commission: None taken

Website: aquilafactoring.com ↗ Written Statement of Services — Ver. 5a ↗ Owner portal: otagotech.com ↗

✓ Information submitted directly by Aquila Management Services, June 2026. Not independently verified by Compare Factors. This is a free service — verified status does not affect search rankings.

Ratings & Reviews

4.9★ weighted average calculated from 50 Google + 0 Trustpilot reviews

Google Reviews

4.9★ (50)

This 4.9★ score is a combined Google rating for the whole Aquila Management Services group — it covers the sales & lettings business as well as factoring, not the factoring service on its own.

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →

How Aquila Management's statement compares: emergency response 24h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: not stated. See how all 80 statements compare →

Management Fee: per annum
Emergency Response: 24 hours
Routine Response: 14 calendar days
Enquiry Response: 14 working days
Complaint Response: 5 working days
Billing Frequency: Every 6 months
Notice Period: 3 months
Delegated Authority: the amount stated in your Title Deeds

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Aquila Management's coverage spans 4 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 366

Lanarkshire 306

Edinburgh 6

Paisley & Renfrewshire 6

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

37

Buildings managed

18.5

Avg units / building

10

Median units / building

Building Size Distribution

19

1–10

9

11–25

6

26–50

3

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 18.5 units.

Based on 37 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

Same operator, earlier tribunal breach

The current registration (PF001082) has no tribunal cases of its own since 2021. But the same operator's previous company, Aquila Management Services Ltd (PF000709), was found in breach of the Property Factor Code of Conduct, with a Property Factor Enforcement Order proposed in 2024 — case FTS/HPC/PF/23/1370.

Decision under the previous registration (PF000709)

FTS/HPC/PF/23/1370 2024-03-28

PFEO Complied

The Tribunal found the factor in breach of several sections of the Code of Conduct and proposed to make a Property Factor Enforcement Order, but will provide a separate notice for the final PFEO.

"The Tribunal proposes to make a PFEO to order the Property Factor."

Communication Disclosure Financial Maintenance Insurance Complaints Handling

£150 compensation ⚠ PFEO issued

View on HPC →

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Aquila Management Services Property Factoring Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2023-11-10

Company No. SC788833

Accounts Up to date

Directors 1

Avg. Tenure 2.4 yrs

FAQ

Has Aquila Management had any tribunal cases?

Not under the current registration (PF001082). However, the same operator's predecessor company, Aquila Management Services Ltd (PF000709), was found in breach of the Property Factor Code of Conduct, with a Property Factor Enforcement Order proposed in 2024 (case FTS/HPC/PF/23/1370) before the factoring business re-registered.

How do I make a complaint about Aquila Management?

First, raise your complaint directly with Aquila Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Aquila Management?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.