Ratings & Reviews
Written Statement of Services
How Abertay Housing Association's statement compares: emergency response 2h vs industry median 4.0h; insurance commission: not stated. See how all 80 statements compare →
- Emergency Response
- 2 hours
- Urgent Response
- 3 days
- Routine Response
- 30 days
- Enquiry Response
- 10 working days
- Complaint Response
- 5 working days
Areas Covered
Abertay Housing Association's coverage spans 2 areas of Scotland (from our coverage mapping).
Portfolio Profile
216
Buildings managed
18.5
Avg units / building
15
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 18.5 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Abertay Housing Association had any tribunal cases?
No, Abertay Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Abertay Housing Association?
First, raise your complaint directly with Abertay Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.