Ratings & Reviews
Written Statement of Services
How North Ayrshire Council's statement compares: emergency response 4h vs industry median 4.0h; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- 10% of repair cost
- Emergency Response
- 4 hours
- Urgent Response
- 7 working days
- Routine Response
- 7 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Notice Period
- In some circumstances, a majority of the owners in your block may terminate the Council’s property factoring arrangement.
- Delegated Authority
- £250
- Insurance Commission
- No commission taken
No Mandatory Float
No Insurance Commission
Code of Conduct Code of Conduct for Property Factors
Areas Covered
North Ayrshire Council's coverage spans 2 areas of Scotland (from our coverage mapping).
Ayrshire
3,047 mapped properties
· 27% market share
· 3rd largest factor
Paisley & Renfrewshire
10 mapped properties
Portfolio Profile
350
Buildings managed
8.7
Avg units / building
6
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 8.7 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has North Ayrshire Council had any tribunal cases?
No, North Ayrshire Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about North Ayrshire Council?
First, raise your complaint directly with North Ayrshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.