Ratings & Reviews

Written Statement of Services

Management Fee
10% of repair cost
Emergency Response
4 hours
Urgent Response
7 working days
Routine Response
60 working days
Enquiry Response
5 working days
Complaint Response
5 working days
Notice Period
In some circumstances, a majority of the owners in your block may terminate the Council’s property factoring arrangement.
Delegated Authority
£250
No Mandatory Float Code of Conduct Code of Conduct for Property Factors

Property Coverage

North Ayrshire Council manages approximately 3,057 properties across 2 areas of Scotland.

Ayrshire 3,047 properties · 27% market share · 3rd largest factor
Paisley & Renfrewshire 10 properties

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Tribunal Record

No tribunal cases since 2021.

FAQ

Has North Ayrshire Council had any tribunal cases?
No, North Ayrshire Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about North Ayrshire Council?
First, raise your complaint directly with North Ayrshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.