Active · PF000263 · Local Authority · 3,057 properties

North Ayrshire Council

Updated 18 July 2026
No insurance commission Local Authority Local reach
3.3
53 reviews
3,057
Properties
2
Council areas
0/None
Cases / upheld
At a glance
At a Glance

North Ayrshire Council manages factoring for approximately 3,057 council-owned properties across Ayrshire and Paisley & Renfrewshire. Residents of council-factored blocks typically cannot choose a different factor, so the usual switching advice doesn't apply. No tribunal cases have been decided against them since 2021. Reviews average 3.3 stars across 53 ratings — note these cover council services generally, not just factoring.

Tribunal risk
CLEAN
None / 0
0 cases since 2021
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01294 310000 Visit website ↗

Ratings & Reviews

Written Statement of Services

Management Fee
10% of repair cost
Emergency Response
4 hours
Urgent Response
7 working days
Routine Response
7 working days
Enquiry Response
5 working days
Complaint Response
5 working days
Notice Period
In some circumstances, a majority of the owners in your block may terminate the Council’s property factoring arrangement.
Delegated Authority
£250
Insurance Commission
No commission taken
No Mandatory Float No Insurance Commission Code of Conduct Code of Conduct for Property Factors

Property Coverage

North Ayrshire Council manages approximately 3,057 properties across 2 areas of Scotland.

Ayrshire 3,047 properties · 27% market share · 3rd largest factor
Paisley & Renfrewshire 10 properties

Portfolio Profile

350
Buildings managed
8.7
Avg units / building
6
Median units / building

Building Size Distribution

253
1–10
81
11–25
16
26–50
0
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 8.7 units.

Tribunal Record

No tribunal cases since 2021.

FAQ

Has North Ayrshire Council had any tribunal cases?
No, North Ayrshire Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about North Ayrshire Council?
First, raise your complaint directly with North Ayrshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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