Ratings & Reviews
Written Statement of Services
How Bridgewater Housing Association's statement compares: emergency response 4h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- annual fee per structure (flats vs houses), reviewed annually, not published in statement
- Emergency Response
- 4 hours
- Urgent Response
- Urgent Repairs - 3 days
- Routine Response
- Routine Repairs - 10 days; Non-Urgent Repairs - 20 days (units not qualified as working days)
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- flats: twice a year (June, December); houses: annually (June); 28-day payment terms
- Notice Period
- 3 months
- Delegated Authority
- £500
- Insurance Commission
- Bridgewater Housing Association has no financial or business interest in any contractors ... we do not receive any commission, fee, rebates, or benefit from the contractors/suppliers appointed to carry out work on the homeowners' behalf.
Areas Covered
Bridgewater Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Paisley & Renfrewshire
2,684 mapped properties
· 42% market share
Portfolio Profile
83
Buildings managed
32.3
Avg units / building
34
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 32.3 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Bridgewater Housing Association had any tribunal cases?
No, Bridgewater Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Bridgewater Housing Association?
First, raise your complaint directly with Bridgewater Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.