Ratings & Reviews
Written Statement of Services
- Management Fee
- annual fee per structure (flats vs houses), reviewed annually, not published in statement
- Emergency Response
- 4 hours
- Urgent Response
- Urgent Repairs - 3 days
- Routine Response
- Routine Repairs - 10 days; Non-Urgent Repairs - 20 days (units not qualified as working days)
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- flats: twice a year (June, December); houses: annually (June); 28-day payment terms
- Notice Period
- 3 months
- Delegated Authority
- £500
- Insurance Commission
- Bridgewater Housing Association has no financial or business interest in any contractors ... we do not receive any commission, fee, rebates, or benefit from the contractors/suppliers appointed to carry out work on the homeowners' behalf.
Property Coverage
Bridgewater Housing Association manages approximately 2,684 properties across 1 area of Scotland.
Paisley & Renfrewshire
2,684 properties
· 42% market share
Portfolio Profile
83
Buildings managed
32.3
Avg units / building
34
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 32.3 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Bridgewater Housing Association had any tribunal cases?
No, Bridgewater Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Bridgewater Housing Association?
First, raise your complaint directly with Bridgewater Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.