Ratings & Reviews
Written Statement of Services
How Clydebank Housing Association's statement compares: emergency response 4h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: not stated. See how all 80 statements compare →
- Management Fee
- 15% of repair cost
- Emergency Response
- 4 hours
- Urgent Response
- Urgent: to be carried out within 3 working days
- Routine Response
- 10 working days
- Enquiry Response
- 5 working days
- Complaint Response
- Complaints handled under the Factoring Complaints Handling Procedure (available on request/website); no timescale stated in the WSS
- Billing Frequency
- Every 6 months
- Notice Period
- 3 months
- Delegated Authority
- £250
No Mandatory Float
Areas Covered
Clydebank Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Glasgow
1,258 mapped properties
· 10% market share
Portfolio Profile
65
Buildings managed
19.4
Avg units / building
16
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 19.4 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Clydebank Housing Association had any tribunal cases?
No, Clydebank Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Clydebank Housing Association?
First, raise your complaint directly with Clydebank Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.