Ratings & Reviews

3.9★ weighted average calculated from 55 Google + None Trustpilot reviews
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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Management Fee
£99.00 / year
Emergency Response
4 hours
Urgent Response
10 working days
Routine Response
25 working days
Enquiry Response
3 working days
Complaint Response
5 working days
Billing Frequency
Quarterly
Notice Period
Your title deeds may provide a method of terminating any factoring arrangement.
No Mandatory Float
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

East Renfrewshire Council manages approximately 1,816 properties across 1 area of Scotland.

Glasgow 1,816 properties · 14% market share
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Based on 1,816 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
100%
Upheld
(avg: 52%)
5.5
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£5,000
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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PFEO Pending
The tribunal found that the property factor, East Renfrewshire Council, had failed to comply with the Code and its duties. The tribunal proposed and made a property factor enforcement order requiring the Respondent to pay the sum of £2,500 to each of the applicants.
"The Tribunal determined that a proposed property factor enforcement order be made requiring the Respondent to pay the sum of £2,500 to each of the applicants."
Communication Financial Maintenance
£5,000 compensation ⚠ PFEO issued
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FAQ

Has East Renfrewshire Council had any tribunal cases?
Yes, East Renfrewshire Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about East Renfrewshire Council?
First, raise your complaint directly with East Renfrewshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.