Ratings & Reviews
Written Statement of Services
How East Renfrewshire Council's statement compares: emergency response 4h vs industry median 4.0h; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- £99.00 / year
- Emergency Response
- 4 hours
- Urgent Response
- 10 working days
- Routine Response
- 25 working days
- Enquiry Response
- 3 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Quarterly
- Notice Period
- Your title deeds may provide a method of terminating any factoring arrangement.
- Insurance Commission
- No commission taken
No Mandatory Float
No Insurance Commission
Areas Covered
East Renfrewshire Council's coverage spans 1 area of Scotland (from our coverage mapping).
Glasgow
1,816 mapped properties
· 14% market share
Portfolio Profile
152
Buildings managed
11.9
Avg units / building
8
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 11.9 units.
Tribunal Record
Since 2021
1
Cases
100%
Upheld
(median: 50%)
8.3
Adjusted rate/10k
(median: 6.6)
1
PFEOs
Enforcement
£5,000
Paid
Compensation
Communication
Top Issue
1 case
Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 5.5 per 10,000 properties. How we calculate this →
All Complaint Types
Communication (1)
Financial (1)
Maintenance (1)
Recent Decisions
FTS/HPC/PF/21/0183 & FTS/HPC/LM/21/0786
2021-09-17
PFEO Complied
The tribunal found that the property factor, East Renfrewshire Council, had failed to comply with the Code and its duties. The tribunal proposed and made a property factor enforcement order requiring the Respondent to pay the sum of £2,500 to each of the applicants.
"The Tribunal determined that a proposed property factor enforcement order be made requiring the Respondent to pay the sum of £2,500 to each of the applicants."
Communication
Financial
Maintenance
View on HPC →
FAQ
Has East Renfrewshire Council had any tribunal cases?
Yes, East Renfrewshire Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about East Renfrewshire Council?
First, raise your complaint directly with East Renfrewshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.