Toner and McCartney Reviews 2026 — 4.1★ from 20 reviews

Toner and McCartney

Registered as Toner and McCartney LLP · Updated 8 October 2026

Other Local reach

4.1★

20 reviews

417

Properties

Council area

0/0

Cases / upheld

At a glance

At a Glance

Toner and McCartney is a local property factor, managing approximately 417 properties in Ayrshire. Its portfolio spans 31 buildings, averaging 13.5 units each — mainly small blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Reviews average 4.1 stars (20 ratings).

Ratings & Reviews

4.1★ weighted average calculated from 20 Google + 0 Trustpilot reviews

Google Reviews

4.1★ (20)

This Google rating is for Toner & McCartney's wider estate-agency business, not its property-factoring service alone.

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Toner and McCartney's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Toner and McCartney, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Toner and McCartney's coverage spans 1 area of Scotland (from our coverage mapping).

Ayrshire 417 mapped properties

Compare factors in Ayrshire →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

Buildings managed

13.5

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 13.5 units.

Based on 31 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Toner and McCartney LLP? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2012-01-12

Company No. SO303739

Accounts Up to date

Directors —

Avg. Tenure —

FAQ

Has Toner and McCartney had any tribunal cases?

No, Toner and McCartney has had no tribunal cases since 2021 according to our records.

How do I make a complaint about Toner and McCartney?

First, raise your complaint directly with Toner and McCartney using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Toner and McCartney?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.