Ratings & Reviews

4.0★ weighted average calculated from 26 Google + None Trustpilot reviews
Google Reviews
4.0★ (26)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Waverley Housing's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Waverley Housing, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Waverley Housing manages approximately 1,075 properties across 1 area of Scotland.

Scottish Borders 1,075 properties · 16% market share · 2nd largest factor
Compare factors in Scottish Borders →
Based on 1,075 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

FAQ

Has Waverley Housing had any tribunal cases?
No, Waverley Housing has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Waverley Housing?
First, raise your complaint directly with Waverley Housing using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.