Active · PF000271 · Housing Association · 1,075 properties

Waverley Housing

Updated 25 May 2026
Housing Association Local reach
4.0
26 reviews
1,075
Properties
1
Council area
0/None
Cases / upheld
At a glance
At a Glance

Waverley Housing is a local property factor, managing approximately 1,075 properties in the Scottish Borders. Its portfolio spans 62 buildings, averaging 17.3 units each — mainly small blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Reviews average 4.0 stars (26 ratings).

Tribunal risk
CLEAN
None / 0
0 cases since 2021

Ratings & Reviews

4.0★ weighted average calculated from 26 Google + None Trustpilot reviews

Written Statement of Services

We don't have Waverley Housing's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Waverley Housing, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

Property Coverage

Waverley Housing manages approximately 1,075 properties across 1 area of Scotland.

Scottish Borders 1,075 properties · 16% market share · 2nd largest factor

Portfolio Profile

62
Buildings managed
17.3
Avg units / building
13
Median units / building

Building Size Distribution

29
1–10
18
11–25
12
26–50
3
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 17.3 units.

Tribunal Record

No tribunal cases since 2021.

Company Info

Companies House →
Status Active
Incorporated 1988-12-09
Company No. SC115066
Accounts Up to date
Directors 9
Avg. Tenure 3.7 yrs

FAQ

Has Waverley Housing had any tribunal cases?
No, Waverley Housing has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Waverley Housing?
First, raise your complaint directly with Waverley Housing using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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