Ratings & Reviews

2.9★ weighted average calculated from 65 Google + None Trustpilot reviews
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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No Mandatory Float
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Aberdeen City Council manages approximately 3,155 properties across 1 area of Scotland.

Aberdeen & Aberdeenshire 3,155 properties · 14% market share · 5th largest factor
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Based on 3,155 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
100%
Upheld
(avg: 52%)
3.2
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Maintenance (1) Disclosure (1) Complaints Handling (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/PF/21/2375 2022-07-06
PFEO Pending
The tribunal found that Aberdeen City Council, the Property Factor, breached several sections of the Code of Conduct and also failed to carry out its property factor duties. The tribunal proposed a Property Factor Enforcement Order.
"The Property Factor has failed to comply with Sections 1, 2.1, 2.3 and 2.5 of the 2012 Code and OSP 4 of the 2021 Code. The Property Factor has also failed to carry out its property factor duties."
Communication Maintenance Disclosure Complaints Handling Other
⚠ PFEO issued
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FAQ

Has Aberdeen City Council had any tribunal cases?
Yes, Aberdeen City Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Aberdeen City Council?
First, raise your complaint directly with Aberdeen City Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.