Ratings & Reviews
Written Statement of Services
Property Coverage
Aberdeen City Council manages approximately 3,155 properties across 1 area of Scotland.
Aberdeen & Aberdeenshire
3,155 properties
· 14% market share
· 5th largest factor
Portfolio Profile
40
Buildings managed
78.9
Avg units / building
72
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 78.9 units.
Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 51%)
3.2
Rate/10k
(avg: 4.5)
1
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Maintenance (1)
Disclosure (1)
Complaints Handling (1)
Other (1)
Recent Decisions
FTS/HPC/PF/21/2375
2022-07-06
PFEO Pending
The tribunal found that Aberdeen City Council, the Property Factor, breached several sections of the Code of Conduct and also failed to carry out its property factor duties. The tribunal proposed a Property Factor Enforcement Order.
"The Property Factor has failed to comply with Sections 1, 2.1, 2.3 and 2.5 of the 2012 Code and OSP 4 of the 2021 Code. The Property Factor has also failed to carry out its property factor duties."
Communication
Maintenance
Disclosure
Complaints Handling
Other
View on HPC →
FAQ
Has Aberdeen City Council had any tribunal cases?
Yes, Aberdeen City Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Aberdeen City Council?
First, raise your complaint directly with Aberdeen City Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.