Ratings & Reviews
Written Statement of Services
How Aberdeen City Council's statement compares: emergency response 4h vs industry median 4.0h; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- £70.40 / year
- Emergency Response
- 4 hours
- Urgent Response
- High Priority - 3 working days; Urgent Repair - 10 working days
- Routine Response
- 24 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Quarterly
- Notice Period
- No owner notice period stated: dismissal per Title Deeds or a majority vote under the Tenements (Scotland) Act 2004. The Council may terminate on at least 6 months' notice.
- Delegated Authority
- Figure redacted in published statement ('less than £x per flat')
- Insurance Commission
- No commission taken
No Mandatory Float
No Insurance Commission
Areas Covered
Aberdeen City Council's coverage spans 1 area of Scotland (from our coverage mapping).
Aberdeen & Aberdeenshire
3,155 mapped properties
· 14% market share
· 5th largest factor
Portfolio Profile
40
Buildings managed
78.9
Avg units / building
72
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 78.9 units.
Tribunal Record
Since 2021
1
Cases
100%
Upheld
(median: 50%)
4.8
Adjusted rate/10k
(median: 6.6)
1
PFEOs
Enforcement
£1,200
Paid
Compensation
Communication
Top Issue
1 case
Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 3.2 per 10,000 properties. How we calculate this →
All Complaint Types
Communication (1)
Maintenance (1)
Disclosure (1)
Complaints Handling (1)
Other (1)
Recent Decisions
FTS/HPC/PF/21/2375
2022-07-06
PFEO Complied
The tribunal found that Aberdeen City Council, the Property Factor, breached several sections of the Code of Conduct and also failed to carry out its property factor duties. The tribunal proposed a Property Factor Enforcement Order.
"The Property Factor has failed to comply with Sections 1, 2.1, 2.3 and 2.5 of the 2012 Code and OSP 4 of the 2021 Code. The Property Factor has also failed to carry out its property factor duties."
Communication
Maintenance
Disclosure
Complaints Handling
Other
View on HPC →
FAQ
Has Aberdeen City Council had any tribunal cases?
Yes, Aberdeen City Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Aberdeen City Council?
First, raise your complaint directly with Aberdeen City Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.