Cumming Turner & Watt Reviews 2026 — 1.3★, 12 Tribunal Cases

Ratings & Reviews

1.3★ weighted average calculated from 47 Google + 0 Trustpilot reviews

2 Google Locations

Glasgow 40 Calton Place, Glasgow G5 9TS, UK

1.4★ (39)

Bellshill 195 Main St, Glasgow, Bellshill ML4 1AH, UK

1.0★ (7)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Cumming Turner & Watt's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Cumming Turner & Watt, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Cumming Turner & Watt's coverage spans 5 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 1,426

Lanarkshire 636

Paisley & Renfrewshire 164

Dumfries & Galloway 12

Ayrshire 7

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

175

Buildings managed

12.8

Avg units / building

8

Median units / building

Building Size Distribution

99

1–10

55

11–25

20

26–50

1

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 12.8 units.

Based on 175 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

12

Cases

75%

Upheld

(median: 50%)

98.0

Adjusted rate/10k

(median: 6.6)

8

PFEOs

Enforcement

£16,218

Paid

Compensation

Communication

Top Issue

5 cases

Rating basis: PFEO-weighted rate 98.0 per 10,000 (above 30). Unweighted adverse rate: 40.1 per 10,000 properties. How we calculate this →

Previous registration

The figures above cover this factor's current registration (PF000976). The same operator was previously registered as W M Cumming, Turner & Watt (George Watt) (PF000269, now expired), under which a further 4 tribunal decisions are recorded, including 1 breach finding. View the earlier registration's record →

All Complaint Types

Communication (5) Maintenance (5) Other (3) Financial (3) Complaints Handling (3) Disclosure (1) Insurance (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/1647 2026-08-05

PFEO Breached

Multiple breaches of the 2021 Code; a PFEO made on 19 November 2025 ordered £1,000, which was paid. On 5 August 2026 the tribunal determined the factor had failed to comply with the order — the non-monetary requirements (apology letters and staff training) were not evidenced and the factor did not respond.

"The Factor shall pay the Applicants the sum of £1000.00 for the worry, distress and inconvenience suffered by them as a result of the Factor’s breach of the 2021 Code."

Communication Maintenance Other

£1,000 compensation ⚠ PFEO issued

View on HPC →

PFEO Complied

Breaches under the 2012 and 2021 Codes affecting three owners; a PFEO made on 19 February 2026 ordered £500 to each applicant (£1,500 in total), and compliance was confirmed on 14 May 2026.

"Having made the above findings, the Tribunal proposes to make a Property Factor Enforcement Order in terms of Section 19 (2) of the Act."

£1,500 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/24/0904 2025-12-03

PFEO Proposed

The Tribunal found Cumming, Turner and Watt had breached the Code of Conduct by failing to respond to complaints and manage repairs. A Proposed Property Factor Enforcement Order was issued, including an apology and compensation of £5,000.

"The Tribunal therefore considers that the Respondent’s breaches have had extremely serious consequences and ought to be treated at the highest end of the scale of severity which the Tribunal uses to assess such matters."

£5,000 compensation

View on HPC →

Cumming Turner & Watt rates 1.3★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →

Thinking of switching from Cumming Turner & Watt? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Cumming Turner & Watt? Read our step-by-step guide to making a formal complaint about your property factor.

FAQ

Has Cumming Turner & Watt had any tribunal cases?

Yes, Cumming Turner & Watt has had 12 tribunal cases since 2021, with 75% of complaints upheld.

How do I make a complaint about Cumming Turner & Watt?

First, raise your complaint directly with Cumming Turner & Watt using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Cumming Turner & Watt?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.