Cumming Turner & Watt has faced 11 tribunal cases since 2021, with 8 adverse outcomes (72% upheld or breach). Most recent: December 2025.
Cases Over Time
Outcomes
Complaint Types
Based on 6 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
5 of 11 cases (45%)
Notable Cases
The Tribunal found Cumming, Turner and Watt had breached the Code of Conduct by failing to respond to complaints and manage repairs. A Proposed Property Factor Enforcement Order was issued, including an apology and compensation of £5,000.
"The Tribunal therefore considers that the Respondent’s breaches have had extremely serious consequences and ought to be treated at the highest end of the scale of severity which the Tribunal uses to assess such matters."
The tribunal found that the factor had failed to comply with the previously issued Property Factor Enforcement Order.
"The Tribunal determined that the Property Factor: - Has failed to comply with the Property Factor Enforcement Order which was issued on 10th January 2024."
The tribunal found the factor in breach of the 2021 Code for failing to communicate and address homeowner complaints. The tribunal issued a PFEO requiring apologies, staff training, and compensation.
"The Factor shall pay the Applicants the sum of £1000.00 for the worry, distress and inconvenience suffered by them as a result of the Factor’s breach of the 2021 Code."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2025-12-03 | 24/0904 |
PFEO Proposed | — | £5,000 | Details |
| 2025-11-11 | 23/2234 |
PFEO Proposed | — | — | Details |
| 2025-09-06 | 24/1647 |
PFEO Pending | PFEO | £1,000 | Details |
| 2024-11-06 | 24/283924/2839 |
Rejected | — | — | Details |
| 2024-09-02 | 23/4244 |
PFEO Proposed | — | — | Details |
| 2024-07-04 | 23/2601 |
Rejected | — | — | Details |
| 2024-04-16 | 23/1109 |
PFEO Breached | PFEO | £300 | Details |
| 2023-12-19 | 23/1578 |
PFEO Breached | PFEO | £2,000 | Details |
| 2023-10-30 | 23/1594 |
PFEO Breached | PFEO | — | Details |
| 2023-10-06 | 22/3836 |
PFEO Breached | PFEO | £1,000 | Details |
| 2023-05-22 | 23/1651 |
Rejected | — | — | Details |
Data from Housing & Property Chamber. Cases decided since 2021..
Case Details
Click "Details" in the table above to jump to a case.
24/0904
2025-12-03
The Tribunal found Cumming, Turner and Watt had breached the Code of Conduct by failing to respond to complaints and manage repairs. A Proposed Property Factor Enforcement Order was issued, including an apology and compensation of £5,000.
"The Tribunal therefore considers that the Respondent’s breaches have had extremely serious consequences and ought to be treated at the highest end of the scale of severity which the Tribunal uses to assess such matters."
23/2234
2025-11-11
The tribunal found the factor in breach of the code of conduct and proposed to make a Property Factor Enforcement Order.
"Having made the above findings, the Tribunal proposes to make a Property Factor Enforcement Order in terms of Section 19 (2) of the Act."
24/1647
2025-09-06
The tribunal found the factor in breach of the 2021 Code for failing to communicate and address homeowner complaints. The tribunal issued a PFEO requiring apologies, staff training, and compensation.
"The Factor shall pay the Applicants the sum of £1000.00 for the worry, distress and inconvenience suffered by them as a result of the Factor’s breach of the 2021 Code."
24/283924/2839
2024-11-06
The tribunal rejected the homeowner's application because the homeowner failed to provide required documentation as per the rules.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
23/4244
2024-09-02
The Tribunal found the factor had breached the code of conduct and proposed a Property Factor Enforcement Order to address the issues.
"The Property Factor has made errors and therefore, the Tribunal proposes to make a PFEO."
23/2601
2024-07-04
The tribunal rejected the application because the homeowner failed to provide requested information, including evidence of notifying the property factor of their concerns.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
23/1109
2024-04-16
The Tribunal found the factor failed to communicate adequately with the homeowner, and issued a PFEO. The factor failed to comply with the PFEO.
"The Tribunal now confirms that the Respondent has failed to comply with the terms of that Order."
23/1578
2023-12-19
The tribunal found that the factor had failed to comply with the previously issued Property Factor Enforcement Order.
"The Tribunal determined that the Property Factor: - Has failed to comply with the Property Factor Enforcement Order which was issued on 10th January 2024."
23/1594
2023-10-30
The tribunal found the factor had partially complied with the PFEO, but not fully. The Tribunal determined the factor failed to fully comply with the PFEO.
"The Tribunal determined that the Property Factor has failed to comply with the Property Factor Enforcement Order (PFEO) dated 1 December 2023."
22/3836
2023-10-06
The tribunal found that Cumming Turner & Watt failed to comply with the Property Factor Enforcement Order that was made on 9 January 2024.
"The tribunal determined that the property factors have failed to comply with the terms of the Property Factor Enforcement Order made on 9 January 2024"
23/1651
2023-05-22
The tribunal rejected the application because the applicant did not provide required information, specifically evidence of notifying the factor of their concerns.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases decided since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: July 2026
- Next update: Monthly
We update quarterly. For the latest decisions, search the HPC directly →
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