Indigo Square Property Reviews 2026 — 3.9★, 2 Tribunal Cases

Ratings & Reviews

3.9★ weighted average calculated from 43 Google + 0 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Indigo Square Property's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Indigo Square Property, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Indigo Square Property's coverage spans 3 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 1,096

Paisley & Renfrewshire 174

Ayrshire 41

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

111

Buildings managed

12.1

Avg units / building

8

Median units / building

Building Size Distribution

71

1–10

28

11–25

11

26–50

1

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 12.1 units.

Based on 111 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

2

Cases

100%

Upheld

(median: 50%)

22.3

Adjusted rate/10k

(median: 6.6)

2

PFEOs

Enforcement

£1,500

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Only 2 adverse cases and no PFEO breaches (low-volume cap). Unweighted adverse rate: 14.9 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Financial (1) Maintenance (1) Consultation (1) Complaints Handling (1) Other (1) Insurance (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/3112 2024-11-20

PFEO Complied

The tribunal found that the property factor had breached the Code of Conduct. The tribunal proposed to issue a Property Factor Enforcement Order requiring the factor to pay the homeowner £1500.

"The tribunal proposes to make the following Property Factor Enforcement Order (“PFEO”): The Tribunal requires the Respondent to pay the sum of ONE THOUSAND FIVE HUNDRED POUNDS (£1500) to the Homeowner within thirty days of the service on it of the final PFEO in terms of Section 19 (3) of the 2011 Act."

Communication Financial Maintenance Consultation Complaints Handling

£1,500 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/22/1501 | FTS/HPC/PF/22/1883 2023-03-01

PFEO Complied

The tribunal found the factor had failed to carry out their duties and proposed to make a PFEO. The PFEO was made requiring the factor to contact the insurance provider, and the factor complied with the order.

"The Tribunal proposes to make a Property Factor Enforcement Order ("PFEO")."

Other Insurance

⚠ PFEO issued

View on HPC →

Thinking of switching from Indigo Square Property Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Indigo Square Property Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2016-05-17

Company No. SC535586

Accounts Up to date

Directors 2

Avg. Tenure 9.6 yrs

FAQ

Has Indigo Square Property had any tribunal cases?

Yes, Indigo Square Property has had 2 tribunal cases since 2021, with 100% of complaints upheld.

How do I make a complaint about Indigo Square Property?

First, raise your complaint directly with Indigo Square Property using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Indigo Square Property?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.