Ratings & Reviews
Written Statement of Services
We don't have Fyne Homes's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by Fyne Homes, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
Portfolio Profile
91
Buildings managed
15.2
Avg units / building
12
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 15.2 units.
Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 51%)
7.2
Rate/10k
(avg: 4.5)
1
PFEOs
Enforcement
£150
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Financial (1)
Maintenance (1)
Consultation (1)
Complaints Handling (1)
Recent Decisions
FTS/HPC/PF/23/4632 | FTS/HPC/PF/23/4633
2025-01-20
PFEO Complied
The tribunal found that the factor breached sections of the Code of Conduct and proposed a Property Factor Enforcement Order for compensation.
"The Factor must pay the homeowner £150 for the stress and inconvenience he had suffered from their own funds and at no cost to the owners."
Communication
Financial
Maintenance
Consultation
Complaints Handling
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
—
Company No.
SP1454RS
Accounts
Up to date
Directors
—
Avg. Tenure
—
FAQ
Has Fyne Homes had any tribunal cases?
Yes, Fyne Homes has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Fyne Homes?
First, raise your complaint directly with Fyne Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.